Ryson Real Estate & Vacation RentalsReviews of galvestontxbeachrental.com

Horrible Experience - Beware! Based on my experience with Ryson Rental. We were informed a little over 5 hours before our check-In time that we could not check-in due to the cleaning crew being unable to get to and clean the home and that we may be able to check-in the following day with no guarantees though. We were loaded driving to Galveston TX with 8 family members that had taken vacation time off to go on a family reunion with grandparents, and with 3 family members going to meet us there. Ryson Rentals would not refund our prepaid amount of over $3,900.00 BEWARE OF THEIR RENTAL CONTRACT!!!!. Most expensive mistake I have ever made was trusting that Ryson would do the reasonable and morally right thing and provide us a refund, they chose not do so. So I Just Lost Over $3,900.00 with no way to get reimbursed due to lack of cleaning crew. So horribly sad ......... Beware - Beware - Beware

We rented a Galveston beach house in September 2023. We had rented the same house in 2022 through Ryson and had a good experience the first time. This year was not so good. It started when we called them the day before our rental started and asked about early entry, which had been allowed the year before. We were told if the house had been inspected, this would be allowed. We got down to the island and went to the office at 2:30 to ask for the key. Entry is at 4:00 by the terms. We still had to stop at the grocery store and them make the 30 min ride to the house. We were told that for $100 we could get the key early! We went and did our grocery shopping, then returned to pick up the key at 3:30. We arrived at the house to find a maintenance man there trying to repair a large shade in the master BR. He could not repair it, so we had a dark BR with no view for our 5 day rental. Other problems with the house was 1) the microwave did not work, 2) the ice maker did not work, 3) the freezer drawer was broken and would only open slightly, so that we could not place large items into the freezer, and 4) the oven vent was so dirty that when we cooked our first meal and heat started rising from the pots, we had dirty grease dripping down from the exhaust! The house was supposedly inspected, yet we were not informed about any of this. Multiple calls were made to the Ryson office about the issues. Regarding the broken microwave, they said they had placed a mini oven/air fryer in the kitchen -- NOT the same. Can't reheat coffee, etc... Nothing was fixed while we were there. When we were leaving and dropping off the key, we asked to talk to the manager about the issues with the house and lack of response from Ryson. We were told that Rhonda was not in. Once home, we called and spoke to Rhonda about the issues encountered. She was attentive and said she would check with her staff and get back with us. A few days later, we received an email OFFERING US $100 IF WE DID NOT POST ANY NEGATIVE REVIEWS ABOUT OUR STAY!!! She was not interested in seeing that we were satisfied with our experience and the service provided by Ryson, only that we would not offer any negative publicity about the company. We did not take the bribe as we wanted others to know what they can possibly expect.

I have multiple rental properties, one of them Condominium in Galveston and managed by Ryson Real Estate Management, They are the worst i ever work with , the most non responsible and careless toward the property, I have contacted them on several occasions regarding the damages on my property , and they refuse to take responsibility for any of them , they charge the their costumers high fe and they don’t do anything to fix any of them “ they do charge the tenant security deposit “ The decide to what ever they like , and not caring or notifying the property owners for any think, and when you call and ask for a explanation they don’t have one , or not even returning you call ! So I urge all you considering working with Ryson Homes , don’t trust this company , you will regret just like some of us . Don’t let them abuse your investments.

The beds were advertised as a king and 4 twins. We get there and it's a full, 2 twins, and 2 rollaway cots. Then the air conditioning system was not working properly. After numerous phone calls over a 5 hour period they finally got someone out to look at it. He informed us that they system duct wor was inadequate for the house and that was the reason it wouldn't cool properly. There was nothing he could do to help. It was 100+ degrees outside and best it would do was 78 inside the home. The curtains were falling off the wall and the floor had numerous soft spots in it.

Do NOT use this company… they do not value your health by any means. We booked 11226 Bernice Drive, Galveston, Texas and it was a new listing so you expect it to be clean, right? See the infestation of BLACK mold that they tried to mask with spray. New dishes added and didn’t take any stickers or dividers off. Just put it all there to make it look “nice.” I have dealt with black mold and have weakened immune system. I was having panic attacks just being in the house. Our clothes reeked of mold… the washing machine was covered in it.. they didn’t even have it set up correctly when we tried to clean the washer and turn it on, it leaked all over the floor! The they sent somebody to clean it, and all he did was try to wipe it, and nothing came off and told us to run vinegar or bleach.. why is this our job? The washer was unusable our entire trip. Then we made him check the air filter, which was solid black from the mold. As a new listing, you would think they would’ve looked at the house and cleaned it.. nope $$$ just get it on the market, right? My dad sat outside 90% of the time while we were there to avoid the mold. What a great family vacation we had.. Don’t get me wrong. It’s a beautiful home, but it is infested with black mold, which is very hazardous to your health. We are currently taking medicine to get it out of our body. And Ryson wants to give us less than $200 back. Customer service said to us “is that it?” after explaining the situation to them and in that moment we knew we meant nothing to them! This place was anything but relaxing because of the awful smell… can’t enjoy sitting on the couch because the AC unit blows right at you and reeks of mold.. The bedroom with the bunkbeds was HOT the entire time. Photos and convos to prove everything. I will be leaving more Reviews wherever I can to spare others. You could’ve done better by taking care of us, but you chose not to.

First and foremost, I would urge people to reconsider choosing Ryson Vacation Rentals. We had plans to stay in a St Tropez Beach condo for ten days and the cold, snow and ice left Texas with tremendous challenges. We sent several emails checking on the status the area and the condo we had rented and finally received a phone call 3 days before we were to arrive. The boiler for the complex had received damages and although the complex had hot water there could be issues getting hot water within our condo. When asked if we would prefer to cancel, we chose to do so, hot water is expected, not a option we would choose to do without. The pool and hot tub were not working, they weren’t considered top priority. Quite frustrating to have Ryson Vacation Rentals to snag their $350+ fee on a property that wasn’t used under circumstances out of our control. Yep, they just sucked that right up for doing NOTHING, condo did not need to be prepared for us nor cleaned and prepared for the next guests! Think twice before you choose to book with Ryson, you may not get your money’s wort!!