GainscoReviews of gainsco.com

Predatory pricing and terrible customer service. I am a 46-year-old driver with a zero-accident history who recently moved to Arizona from Denmark. While buying a car, the dealer recommended GAINSCO. In a rush, I signed up, and they charged me a massive $3,000. Two days later, Progressive gave me the exact same coverage for $1,200 a year. I started the policy on October 10th and cancelled it on October 12th—the first business day. Now, GAINSCO refuses to refund my money for the cancelled policy. They take advantage of people in urgent situations and pocket your money when you cancel. Avoid them and go with a reputable company instead.

If I could leave a negative review, I would.On August 14, a Gainsco customer backed into my vehicle, causing significant damage. I was contacted on August 21 by the representative handling my claim. She took my statement and said she had not spoken with the policyholder. I have a police report stating their driver was at fault, along with videos of the driver and both vehicles, plus photos and videos of police at the scene. Gainsco told me there were issues with the policy but would not explain what they were\. I contacted the local insurance office and confirmed that he had been a customer for years, that his policy was active at the time of the accident, and that it does not expire until next year\. Based on this information, I am concerned that Gainsco is not handling this matter transparently. Gainsco advised me not to repair my vehicle because they would not cover the claim unless they spoke with their driver. I was also told they would not cover my medical bills and that I should file through my own insurance, which could leave me responsible for my deductible. I have repeatedly requested a supervisor call me, but no one has. The representative handling my claim has also been extremely unprofessional. During one conversation, she went silent and **hung up on me. When I called back, she admitted she could hear me. I am extremely disappointed with Gainsco’s lack of communication, professionalism, and accountability. I am now considering hiring an attorney because I am completely over this. The 14 of this month will be 30 days

I've been going through them for the last year or so and they've been great especially my agent Cody Benskin, he is the best. Again thanks guys! 👍

Avoid this company like the plague. They love to stall hoping you go away. One of their clients hit my car when it was parked. The police stated it was the guys fault that hit me but they refuse to contact me. Filed a claim and now it's been months. They don't respond to emails or phone calls. If you're looking for insurance then steer clear of these people.

I called the insurance company I asked to get the insurance I got it I paid $330 for my insurance I called them an hour later and told them I wanted to cancel and after I canceled he said it would be five to seven business days this was on March 30th the policy said it ended March 31st so they charged me for a day and they charged me $160 just because I canceled so I called Monday to see what the holdup was with the check and the lady said they will be sending it out they didn't send it out and that was the 12th of April I just called today Friday the 17th to see if they had issued the check they sent it out on the 15th they know it's going to take even longer for my money to come when I say if you know like I know don't do business with these people they're rude they talk to you any kind of way treat you like crap and then turn around and overcharge you I had coverage from them for 1 hour if that they charged me $10 at the end of the day all I can do is spread the word if you know like I know don't do business with these people I repeat if you know like I know don't do business with these people and I've never had an insurance company that build me for a whole year instead of 6 months they rip you off do not do business with these people

My experience with GAINSCO Auto Insurance was very disappointing. I had a major accident, and the damage to my car was significant, but the amount they offered me was extremely low and did not help me at all. This is my last month with them, and I do NOT recommend this company to anyone. I have even received offers from lawyers to help me get the compensation I deserve, which clearly shows that the settlement I was given was unfair. Very poor experience overall.

My claims adjuster will not return my phone calls. It has been over a week and my car is still at the tow yard. Terrible customer service.