AbdoEmonaim G.
Did not refund
Good backtesting product, but I wanted to switch plans, so I bought a different plan and requested a refund of my old plan, and I joined the Discord and got it refunded, and they sent me an invoice. The only problem was that the money was never sent. I kept talking with support, and they kept pointing towards the fact that it was refunded. They said it would take 10 business days to send, and 20 business days later I never received it. It was noted to be sent to my same payment method that I've never had any problems but the money was never there, so where did my $35 go?
Response from FX ReplayMar 13, 2026
Thank you for sharing your experience. We’re sorry to hear about the confusion regarding the refund. Once a refund is processed, the timing can sometimes depend on the payment provider or bank. Please contact us at [email protected] with your account details so we can review the transaction and help ensure everything is resolved for you.




