The app is almost unusable. Keeps stopping an episode halfway through and going to the next episode instead. App crashes atleast 2 or 3 times per hour of play as well.
TG
Tommy G.
Funimation is trash
Funimation is trash, worst platform ever. Can't even accommodate the most basic streaming responsibilities, like for one, play titles in order, it just stops after the first episode. I'm trying to binge this stuff. On top of that there's a bug, if your streaming from a laptop that also has a touch screen the time bar at the bottom of the screen stays up, it's hella annoying. There are enough platforms out there that get it, this is not one of them. Save your money buy directly from the production company or find some where else that streams the anime you like, cause this company sucks ass, and you as a consumer deserves better.
TP
The Primadona G.
I just paid for the 99.99$ yearly…
I just paid for the 99.99$ yearly service after doing a 2 week trial...do not waste your money on this garbage. They took my money but didn't change my membership, I'm still getting ads and I'm still under the free membership. Their support is trash, they won't refund me or just give me the membership I PAID FOR.
KE
Kells E.
The app is an absolute mess
The app is an absolute mess. the episodes randomly go to a black screen and turn from dub into sub with original language, the app crashes at least 4 times an episode, i have 2 months of premium left but it keeps telling me i am no longer a premium member so i can't finish the anime i am currently watching, the app needs to be rebuilt from the ground up across all platforms. /also their support is a steaming pile of garbage\
CA
Casey
If I could provide a lower review I would
If I could provide a lower review, I would. Here is a snippet of a support ticket I created, with the response of their "technical support".
My original case submitted:
"Jan 13, 2021, 1:00 CST
The "Next Episode" button only works one time, before I need to go back to the full series to choose a new episode.
When the "Next Episode" button does work, the webpage stays on the prior episode info (the URL also does not change), while the player shows the next episode. In this state, the next button no longer works. (either when minimized or maximized)
I've tested Firefox and MS Edge, neither of which have this problem. This issue only happens in Google Chrome. I'm experiencing this problem on: Chrome Version 87.0.4280.141 (Official Build) (64-bit)
I have no ad block or other extensions running in Chrome. I've been able to reproduce this issue with other shows as well. Clearing my browser cache, restarting my browser, and restarting my PC did not fix the issue.
Attachment(s)
One Piece.png"
Their response, 4 days later:
"##- Please type your reply above this line -##
Your request (780633) has been updated. To add additional comments, reply to this email.
Monica Munoz (Funimation)
Jan 17, 2021, 19:27 CST
Hello,
Thank you for contacting Funimation Support. We appreciate your business and we’re happy to help.
We are sorry that you are having the issue with the ads showing up. We are aware of the situation and are trying to troubleshoot on our end to get it fixed.
In the meantime, if you are still getting the ads, could you help us out by providing some information to help us identify the cause.
What episode/episodes are you experiencing an issue with?
What are you attempting to play the video on (Website, Mobile Device, or App)?
If Website, please include your browser type and version number
If on a device or app, please include your device make and model as well as your Funimation app version
With this information, we will be able to better assist you!"
My issue had nothing to do with ads. Additionally, the questions they asked were all answered by the mandatory questions I answered when submitting the ticket, excluding the browser question (which I answered in my initial comment). I've worked for 3 different tech support companies in my life, and yet this level of incompetency still surprises me.
RS
RAYLI S.
Its nasty
Its nasty! yall have them kissing and stuff and olding girls butts yall should stop
J
J
Customer service is non-existent
Customer service is non-existent. If everything is going smoothly, it's great. But as soon as you have any type of issue, there's a black hole where questions and requests for help go. The first two times I sent in a help ticket through their webform, I didn't even get a confirmation message.
Now, I get confirmation messages, but no one ever responds.
