FunimationReviews of funimation.com

Horrible streaming service, absolutely livid they bought out anime lab which was actually a good streaming platform. Can’t even get through 5 minutes of a video before it starts buffering, it’s ridiculous that you have to exit and re-enter an episode to continue it every 3-4 minutes. Save your money.

I have been going back-and-forth through email with Funamation for some time now. About 6 months ago my son lost all his information and no way onto an account I made for for him. So I created him a new account. I kept trying to get a hold of funamation bc I was getting charged multiple times for multiple accounts. and of course they have no phone number and it is hard to contact them. When I finally do, I simply asked to be credited the money from one account to the other account. Nope they gave me a lousy $7 back which did me no good. Because last month they charge my card 4 times, twice for each account. Even after I explained that i need the one canceled and explained the situation. Instead of solving the issue they just kept emailing me back-and-forth like they had no clue what they were doing so they can charge me over and over again I don’t know. What I do know is that I was charged overdraft charges due to this so they’re lousy $7 they sent back to me did me no good. It would have been nice to get a refund for all the months they charged me for the 1 account that i didn’t have access to, because i knew they wouldn’t i simply asked to just be credited the recent transactions to the working account. I feel like they do not care about their customers at all!!

Awful site. Company doesn't invest anything into improving the site or fixing problems that have been there for years. The queue system is completely broken -actually making it more difficult to keep track of shows. The autoplay rarely works. And you can't even send a message to customer support because if you click the link it gives you an out-of-territory message. I guess support is only offered to some obscure country. If they didn't lock up so many shows I would never give them another dime. Unfortunately, I have to spend half my watch time just fighting their site.

My husband had an account and was clearly hacked (shows being watched in Portuguese). His password and email got changed and he sought help from customer service. He got the most juvenile, unprofessional response of "yeah that's what a hacker would say". Thankfully he was able to cancel payment another way. Disgusting customer service. Use crunchyroll instead.

The service is complete crap. It is so bad it is unwatchable. Unless they get there act together, it is a useless service. save your money.

This sites streaming service is by far the worst I've ever used. I watched multiple titles and in each the stuttering / buffering was constant, on a 100 mbps down connection I didn't get 5 clear minutes through the 2 hour run of Akira.

Funimation took over $200 from me in 2020 and sent me nothing. No actual customer service. They even deleted most of the info, including past purchases from my account. No more $$ for these scammers

I've spent hundreds of Australian dollars on anime seasons which come with digital copies to be redeemed at Funimation. My purchases don't seem to matter to Funimation as an organisation because I'm STILL having to watch ads so wonder at the point of purchasing anime only for digital PURCHASES to be encumbered by ads which should logically and respectfully be free of advertising which makes it look as though Funimation is double dipping. Also, a number of the very expensive anime seasons exclusively connected to Funimation do not have entire episodes. Several of my seasons only have access, through Funimation on PS4 don't even show up. So, out of twelve shows I have access to, three or four episodes and that's it. My library is inaccessible on both my PS4 AND mobile phone Funimation app and when I finally got through to their help line via email I received an indecipherable message relating to Crunchyroll which had absolutely nothing to do with my enquiry. It's as though the person who replied doesn't speak much English. I truly do not understand how such expensive imports on a platform which should be easy to navigate is not in the least easy to navigate at all and the assistance makes it even more frustrating and aggravating. I certainly won't be purchasing any more anime connected to Funimation I mean, why should anyone pay TWICE like once at the shop counter and a second time to get a Funimation membership. Funimation should offer those who have already purchased anime programs and movies a service which is free of ads otherwise there's no point. I do not recommend this company to anyone. It's a shocker and has put me off digital for life.