Lisa O.
Customer service
This 5 star rating goes out to this lovely lady representative named Jennifer. The first urn I had purchased was not the same one that was shown in the picture on their website. I was very disappointed so I quickly emailed so I could get this fixed. I got an email from Jennifer a few minutes after. She was VERY kind, and extremely helpful. She sent me a link to another urn that was very very beautiful. Once I accepted and stated that I wanted the one she sent me in the link instead, she did her magic and submitted the exchange into their system. This all happened Friday night into Saturday morning/day. I got an email stating the new urn shipped out Monday morning. Fantastic news!!! Thank you Jennifer for the great customer service & for making things right just in time for my uncles memorial! Greatly appreciate it!!
Response from FuneralwiseJul 19, 2022
Thank you so much for sharing your feedback. We will certainly make sure that we pass along your comments to Jennifer. She is definitely the best! The Funeralwise Team



