fsafeds.comReviews of fsafeds.com

Login.gov website for FSAfeds is an absolute pile of garbage. I can login but it can't find my account. Phone has been on hold now for 1.5 hours. Sure hoping the new administration can fire the people maintaining it.

FSA feds sent my check to the wrong address. after being locked out of my account for a year i finally got back in and used my funds for glasses. I also changed my address and my direct deposit information that takes 7 to 10 days to approve. This branch of government should be shut down. They now are making me wait 10 working days today is the 10th day but still wont help till tomorrow. Pathetic. This is the only FSA that doesn't have a card to use and they pick apart your claims like your a convict going on parole. I will never use this again even though i have to add money to roll over my 175.00 still in there so they do not keep it instead of giving it back. again Pathetic.

WHAT FLAMING IDIOT THOUGHT THIS WAS A GOOD IDEA???? Too bad there isn't a negative 100 stars! I used to go into FSAFeds and make a claim, no problem. Then some doofus decided gee, let's make this so hard that employees cannot even get into the dang thing to make a claim. Then if you don't you cannot get your money out of it. I have a huge dental bill that I put on a credit card that I need to pay. I have tried for months to get access to my account. They do not have my work email, they require you to have two emails a personal and professional but they do not recognize my federal email. So, my husband and I on a combined account so he has access to my account when his runs out and vice versa so now I have to go through his account when previously this was not a dang issue. This is not transparent, it is difficult to navigate, there is little technical support and the number for the tech support is some sort of freaking mystery apparently because I had to call Login. gov to get the FSA support who is the only one who can fix this flaming pile of not-worth-the-powder-to- blow-it-to-the-hinges-of-hades. Who ever thought this was a great update needs to find other employment. Why do you people insist on security that does nothing but frustrate the actual legitimate user? After this, I am not signing up for FSA again because I am sick of this constant inability to access the benefit that I have deducted from my pay. Oh and for the love of freaking GAWD you have to get a code sent to your email to submit this review. Will this unnecessary stuff ever end?

Ok, so long time fed employee. So unfortunate that we have zero say and everything is structured nowadays so there is zero accountability to the customer. That alone is frustrating. So, I have medical treatments that due to the sedation involved I cannot drive. I cannot take a taxi because the gig economy destroyed that. So, Uber it is. But FSAfeds doesn't like approving those. So I have to jump through hoops compiling a bunch of info to "prove" my claim. I take the Uber receipt, highight the date, Uber's name, my name, the amount, "trip fare", both the to and from addresses yada, yada, yada all to meet the "IRS guidelines" which FSAfeds won't look for in their review unless i highlight it ALL for them. The processors shouldn't have to do their jobs. I need to do it for them to get my money back from them. I also have a PDF of my doctor's office website clearly showing their address to prove my destinations are medical. Then I wait for the Explanation of Benefits (EOB) from my insurer and highlight yet more of the same information all to make things painfully easy for them in approving. AND STILL my claims periodically get denied and they claim that I didn't provide adequate documentation!!!! Heaven forbid my doctor make a clerical mistake with a date which cannot be fixed. I'm just SOL then for those expenses as my trips with Uber won't match the EOB. And the customer service people you call or chat with just throw up their hands and toss it back into your lap to either lose the money or keep busting your hump to convince them this 16.95 or 15.90 you're trying to reclaim from them is valid for them to give back to you. U.S. Govt needs to stop with the unnecessary redtape and wasting employees personal time reclaiming a few hundred dollars of our own hard earned money back!!! So many companies use a debit card and they love the ease and convenience, but we are slaves to contractors.

Couldn't submit claim online anymore. In the past, quick and easy. Now, after login.gov move, it is a nightmare. Wasted hours talking to bots??? Richard and Alex. Claims tab wouldn't open. Also, have not gotten confirmation yet of faxed claim like we used too.