FruitBouquetsReviews of fruitbouquets.com

This company has a great product but AWFUL customer service. They don't give you and delivery ETA. The customer service reps can't give you any tracking. My order that I placed was late because they didn't communicate to me. When the order came it was dropped off by a doordash driver. This company needs to fix their logistics and be more transparent their customers. You will be disappointed in delivery with them unless you are ok with your order arriving at any time.

I placed my order in plenty of time for Christmas and chose my delivery date of 12/22. The strawberries were finally delivered the evening of 12/23 but arrived half frozen and squishy. When I contacted customer service on 12/23 I was assured the berries would still be edible upon arrival, they were disgusting. $60 wasted.

Horrible company, don’t order from them. I don’t even leave reviews but I had to this time. I order the 22nd @ 10:30am $190 worth of stuff for same day delivery. it never arrived & they never updated tracking information, there’s no one to call just some stupid Ai text line that pretty much give you the run around & they don’t refund you 100% of your money but they do give you 20$ off your next purchase though, apparently that’s suppose to fix the problem. 0.7 out of 5

I ordered a fruit bouquet for Mother's Day and was told it'd probably get delivered a day before (spoiler alert: it didn't). It never arrived on Mother's Day either, I got a false "delivered" notification to which they said "We do that just because it's a busy holiday" and by the end of the day when it still didn't show, I was told it would arrive "as soon as possible" to which I assumed would be the next day (the 15th) and it never did. Then I was told it would arrive the day after (the 16th), but by then I didn't want it, just wanted a refund, to which they refused and said I had to accept the delivery. I spoke to about 4-5 different customer service agents and still, they refused to give me my money back and were forcing me to accept the delivery. The item did arrive on the 16th, they left it on my doorstep when no one was home (which a signature was required and the weather was sweltering), therefore the item was ruined and not consumable. Unfortunately, I used Klarna to pay for this item and Klarna won't back me up on my claim even with all the evidence to prove it so they're forcing me to pay. DON'T USE THIS COMPANY USE EDIBLE ARRANGEMENTS INSTEAD

I ordered a same day delivery gift & My order was never delivered, I called them and they said they’ll deliver it the next day, the following day came and they didn’t deliver my order again, they are a waste of time and money and the customer service is so bad do not order from them

Worst place to order from! Your order will never arrive on time and they will not connect you with the person who is making or delivering the service. They use AI as all their customer service. STAY AWAY

I have a very serious complaint about this company, against my better judgement I chose to order a graduation gift for my very best friend to be delivered to her in California while I was out of the state. I NEVER should have trusted this company for something so important. About a month ago, I ordered a fruit bouquet with accompanying chocolate covered strawberries to be delivered to my very best friend since grade school, for her achievement of graduating from university with her Bachelors degree. I knew I was going to be out of the state for a baby shower I was being thrown by a friend of mine since I am having a baby later this year & she won’t be able to come out for it. Not wanting my very best friend in California to have her achievement go unnoticed, I utilized this company’s products & delivery services to deliver something special to her while I was away. The delivery was supposed to be delivered to her home on Thursday 5/18/23, ahead of my best friend’s graduation ceremony which was to occur on Saturday 5/20/23. I received an email stating at 8:40pm on Thursday 5/19 that the item was delivered, I contacted my best friend & asked her to verify if she did receive the items. She told me she did not receive it. She was home all day that day, no one ever delivered the items to her home. Her Ring camera also had no recorded evidence of someone delivering the items to her home. As I am pregnant & am very tired due to my current condition, I fell asleep quite early on Thursday night. I called Fruit Bouquet.com on Friday morning 5/19/23 to voice my concerns & see what happened with my friend’s delivery. I reached a customer service representative who I could barely understand through his very thick accent. I told him the situation; he insisted that the item was delivered as that’s what the report showed on his end. I asked, “did your company take a picture of the delivered items on the doorstep?” He said “No, that the company actually contracts out the delivery of peoples orders” & my order specifically was delivered by a florist in my best friends’ area. Can you believe that a company who charges so much doesn’t even give a tracking number? & they don’t even give a photo as proof of delivery either. & they don’t even call the recipients phone number ahead of the delivery to verify that my friend would be home as the delivery item included perishable items. Why would they even ask for the recipient’s phone number if they never even intended to use it & call? I spent $100+ on a fruit bouquet + the chocolate covered strawberries with the delivery fee & taxes etc. On to the second part of my back-story with this bogus company…. After explaining all of this to the customer service rep, he said “ok we can get you a replacement sent to your friend”. Me, thinking that the only just replacement item to send to my friend would be EXACTLY what I had originally ordered in the first place; I was sadly mistaken. The customer service rep said that for whatever reason my original ordered items were going to be unavailable to be delivered to my friend! How insane! He said that the replacement item they could order was some roses with chocolate covered strawberries. I was upset, emotional, silently crying on the phone getting ready for my baby shower… I just said, “ok whatever its fine”. Days later after my friend’s graduation ceremony, Tuesday 5/23/23 the replacement item was delivered today. I thought it was going to be a grand display that was sent to my friend, instead it was a SAD dozen of roses & 6 chocolate covered strawberries. Not at all worth the $100 I spent. Don’t ever use this company. Absolutely horrible & way overpriced!!!! I will never utilize this company or their services ever again, take my advice & DON’T order from them.

Awful service, terrible communication, unable to make a delivery. DO NOT EVER ORDER FROM HERE. ITS LIKE BURNING MONEY>