Mahpara K.
Extremely disappointing experience
Extremely disappointing experience with Frsmol! I made a $5,000 payment on February 11 after having having a professional communication with the company. Before taking the payment, the communication was good. The sales manager Ladon Raees made several commitments regarding my order. I was told that my payment would be confirmed within 3 days. After receiving my payment, everything changed. They stopped communicating with me and have not responded to my emails or calls. I have repeatedly tried to contact them to get a simple update, but I am not receiving any response. It is extremely frustrating and unacceptable to make a payment of $5,000 and then be completely ignored. Ladon Raees made commitments throughout the sales process, but after receiving the payment, he became unresponsive. I trusted this company I deeply regret that trust now. A company should not disappear after receiving a customer's money. Fresmol, I am asking for a clear response regarding my $5,000 payment and order. Ignoring emails and calls is not an acceptable way to treat a customer. I would strongly advise other customers to never make any payment to this company. Stay Away from these Scammers!

