FreshhouseshopReviews of freshhouseshop.com

I ordered curtains for my entire house from this company on December 8, 2023 and I received a partial shipment on December 30, 2023. It is now January 27, 2024 and I have sent several emails telling them that I only received a partial order and they responded once telling me to check with the shipper, whatever that means. I sent several other emails that they wouldn’t answer. They finally sent me an email with a canned response saying “I need to let the product sit, and the air will inflate it since it’s air shipped.” I told them that their response didn’t make any sense. I explained to them again that my complete order was not shipped to me. I see that the other part of the order has a different order number but it just says “in transit”, and it has been that way since January 7, 2024. When I emailed them about the different shipping number, they wouldn’t respond. I even emailed and asked for a phone number to speak with someone but I got no response. Please don’t buy from this company, you’ll be disappointed. They stole over $300 of my hard-earned money. February 21, 2024 This is an update of my experience. My other package from my order arrived today. I haven't opened it yet, I hope it's all there. I'm glad to finally receive the package. The only problem is that we were in the process of buying other curtains to try to match because we thought that we weren't going to get the rest of our order. It would've been better if someone had contacted us earlier and at least said that they were working to resolve our issue. The two month ordeal threw everything in our home remodeling off. In any event, it has been quite the experience. Caveat emptor!

No stars would bee a better fit for this company. The pattern on the duvet cover was blurry and the color was wrong. They would not refund the money since the product was not damaged. This company shod be shut down, I only wish I had checked thw reviews before ordering it!!

I would like to leave no stars on the review. I ordered a “quilt” That was supposed to be handmade. I received it a month later with emails letting me know it was taking a while because the company was checking the order to make sure it looked good. Well, whoever checked it needs to be retrained…. I received it and it looks like a blurry picture printed onto cheap fabric made to look like a cheap quilt. It was supposed to be the different national parks. It’s so blurry you can’t read the writing of the national park names. I emailed them with pictures asking for a full refund and return address. This was their response: “Dear valued customer, Thank you for letting us know about your experiences with the product received from us. We’re so sorry our product didn’t meet your expectations. We try to make our customers’ shopping experience easy and enjoyable, and we hold our stores to a very high standard. We hope that you will be satisfied with a 30% refund from us. We will gladly honor your decision. We are sad to see you go but we hope that we can work together in the future where our product will be useful for you. Please let us know your decision on this matter! Thank you for your time and have a nice day!” I’m disputing with PayPal. Save your money and stay away from these crooks.

I made a purchase & the tracking number had in hung up in Franklin park Il. I tried to crack through our postal service and it said no history of the package. I have tried to contact them & not received anything back either. Not very reliable & I'm not going to be a repeat customer!

Much like everyone else that has put a review on here I feel like I have been taken! It seems the round rug called ( tinsley Red ) that I ordered is now stuck at O'Hare Chicago airport. And it has been weeks and weeks and nothing yet. No response from the company either! Anyone looking to purchase from this company should not do so! UPDATE: almost a month later and I receive the product. It turns out, it is a cheap printed mat. It is not a rug whatsoever! I'm trying to get my money back at this point! Do not even think about working with these scam artists! I would not pay $5 for this cheap printed mat!

Wish I would have found this place instead of going by the "reviews" on the website! PLACITC LIKE top that was DIGITALLY PRINTED - NOT HAND MADE!!!! NO WARMTH at all - size don't match either SMALL!!!

Wish I had checked the reviews before ordering. Selected a beautiful quilt, but what was received was NOTHING like the picture. Awful. So disappointed. The return process is not easy either. And I get to pay return shipping to SINGAPORE! Do not buy from these people. You will not get what is advertised.

I ordered a quilt on November 30th. I received an email stating my payment had been processed via PayPal on December 8th and the product could be expected within 10-15 business days. This was to be a Xmas gift. The company sent a lot of emails about the product's process in the beginning but no product has arrived & they aren't answering my emails now! The "tracking" was very strange...just a blue line with "China" and an arrow to "Unknown" plus a list of places it had been to in China. It was still in Peking on 12/27! It has been over the 15 business days and the tracking finally shows it has made it from China to a NY processing center. After reading other reviews, I wonder if I will get the quilt and if so, what type of quality it will be. I wish I had read the other reviews but I have never had a bad experience with on-line shopping until this one! I will update my review if I ever get the quilt.