FREESKY eBike Reviews | Read Customer Reviews of freeskycycle.com

FREESKY eBike Reviews | Read Customer Reviews of freeskycycle.com

FREESKY eBike reviews

Showing 661 reviews with 5 stars · Clear filters

Claudia D.
Aug 8, 2025
Very good customer service!
Very good customer service, fast and relevant. All of our questions were answered, and we received the support that we needed. Thank you!
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Robert S.
Aug 7, 2025
HIGHLY Recommend!
Exceptional value for the price. Bike has been working great for 6 months. Battery life is best in class. Customer service has been outstanding; very responsive at getting back to me and resolving any questions or issues. You must remember, they work the night shift in California to be on the factory’s hours in China. I HIGHLY recommend Freesky based on value, performance, unmatched battery life and excellent customer support!
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Simon H.
Aug 7, 2025
Great bikes, great support
EDIT: AFTER THIS REVIEW, they provided a great customer service and support. Will be great if a review will not be needed to receive it. OLD REVIEW: Bought 2 bikes from them, these are GREAT, amazing products and performance for the money (bought them through a reseller in ali express). Then I bought accessories from the official website, a mess. They asked me for a first time purchase discount which I gave my email for, didn't worked. Then after I ordered the rack for my warrior, this arrived at my place beaten up, box falling apart, screws missing, which I EMAILED THEM and they told me they will send another set of screws. This is not how you ship a product, the box was in AMAZON RETURNS STATE.
Response from FREESKY eBikeAug 11, 2025
Hi Simon, Thank you for taking the time to share your feedback. We’re glad to hear you are happy with the bikes and their performance, and we truly appreciate your support. However, we sincerely apologize for the disappointing experience with your accessories order. This is not the level of service or quality we strive to provide. Regarding the first-time purchase discount, we’re sorry it did not work as expected and will review this to avoid similar issues in the future. If you have any further concerns or need assistance, please feel free to reach out to us directly [[email protected]]. Your satisfaction is very important to us. Thank you for your patience and understanding. Best regards, — The FREESKY Team
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Mr Stephen D.
Aug 7, 2025
Fabulous value for money
I Recently purchased 2 freesky models the amazing Alaska pro with dual batteries and the warrior pro with dual motors! Let me firstly say that thus far my experience with this company has been amazing! Had to reachout to customer service a couple of times for technical advice and both times had answers within a very short period of time! Big shout out to Michael and Jensen who have been ultra helpful! Bikes are really reliable and are fabulous value for money! Looking forward to a great business relationship! Well done Freesky for producing such great value fun bikes that certainly do exactly what it says on the box👍
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Daren N.
Aug 7, 2025
Love my Freesky
Love my Freesky, great customer service! after speaking with them and ordering my bike it arrived in 4 days hassle free, great after sales support, built with quality components like Bafang, Samsung & Shimano, best price out there for a full suspension E bike.
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