FREESKY eBikeReviews of freeskycycle.com

I was helped by Horlan He gave me great instructions on how fix my Alaska bike also ordering parts thanks so much

I bought Freesky Rocky Pro electric bike one year before. It is solid product and heavy use.I don't have any issues, Still look like new bike. This company is excellent, they always answer my question and my doubts. This bike battery and motor work really good, Very smooth riding. I love my bike.

I Purchased my Freesky Warrior Pro M-530 e-bike a week ago, and received it five days later. This is my first experience with e-bikes, although I had been researching for months, comparing many many bikes, and everything I had learned led me to Freesky. Value, quality, looks…. support. I checked them all out and compared. Freesky checked more boxes off on my wishlist than anyone else. Was a little nervous upon arrival as the box had extensive damages from shipping that had been taped up. (No fault of Freesky’, the shipping company is just lacking IMO. The packaging is very well put together and even has handles built in.) Upon opening the box and inspecting the contents however, it was great to see that no damage had occurred and nothing was missing as everything was VERY well packed and protected inside. I had already read the manual SEVERAL times before and after I purchased, so I was quite familiar with everthing and assembly was fairly straightforward with the included tool kit being handy. **I was surprised and happy to find that my Warrior had come with the rear/brake/turn signal light, as it wasn’t mentioned in the online manual or description, and I had only heard that future models would be getting them. Great addition, tho… and a much needed safety tool for night-time riding. Initially, I just took the bike itself for a quick ride to get the feel of the bike. (This is also my first ‘fat-tire’ bike.) It felt nice and smooth, much as I’d expected. Next up was putting in the battery, and trying this new-to-me e-bike experience. Of course, I started with PAS1, and was pleasantly surprised by the response and power of the motor(only rear motor activated). I quickly became curious, and began exploring the other settings. By PAS5, I couldn’t wipe the smile off my face!!! WOW. Even my Dad, who is 81 and was watching from the porch, was quite impressed. We also shared the same sentiment that Freesky obviously makes a quality product, both aesthetically and mechanically, and most importantly… backs up their product. Can’t beat that. Also very important to mention about Freesky would be that the customer support team is A number 1. I’d like to give a huge shout out to their team, and in particular my newest and bestest friend Chloe, plus everyone else at Freesky a big Thank You for all the help before, during and after my purchase! I’m extremely happy with Warrior Pro so far, and would highly recommend others to check out Freesky… you will not be disappointed. Thanks to Freesky, Chloe and the whole team for making this guy’s 55th birthday the best I’ve had in years. I feel like a kid again(I even joked to my Pops that he should have held on to the seat when I was taking off like he had when I had gotten my very first bicycle so many moons ago😁). If you’re looking for great quality, value and well supported e-bikes, Freesky should be on your short-list. RJ Buffalo Ny

Ordered 2 Wildcat Pro A340’s for my wife and myself to do mostly around town riding. Shipments came at 2 different times but within a couple days of each other after a pre-order. The pre-order date of delivery was very accurate. The first bike received was well packed and took about an hour to assemble. The second bike received looked to have a damaged box upon receipt. It looked like the box had fallen over during shipping and had been run over by a fork lift since there was an imprint of a tire on the box. Upon internal inspection, I found the handlebar stem connector crushed. I contacted Freesky support and sent a picture of the damage. They were very apologetic and said they would forward me a new handlebar stem. After receiving the new handlebar stem, I found a manufacturing defect in the new piece being that there we’re screws to tighten it around the stem, but no slit in the stem, thus no way for it to tighten. Neither of these issues were major, just a matter of not being able to use the bike. Again, Freesky support was very apologetic as to my faulty part. I had gone to a local bike shop and purchased a new handlebar stem connector so the bike was now operational. Freesky support acknowledged my purchase of the part locally and sent me 2 rear cargo baskets for my trouble. Very generous. Once again support followed up wanting to know if I was satisfied. Took our first 2 rides this weekend and was very impressed with the bikes. Everyone who looks at the bikes can’t believe the price for the quality of bike. These bikes are monsters and well put together. We had other e-bikes before which did not have suspension and they kind of beat us up, but the new Wildcats are very smooth with the full suspension and big tires. Took the 2 rides of about 20 miles each and the batteries are still at maximum. Very impressed with the performance of the bike and support service. I’m recommending the bikes to my friends.

Following a problem with my Freesky Alaska Pro bike, I had to contact technical support! I spoke with Horlan who guided me to try to resolve the problem and was very keen to find solutions as quickly as possible! Note that he responded to all my emails very quickly! His explanations were very clear with the steps to follow to get my bike back up and running quickly. Then Horlan informed me that he will send me the necessary parts under warranty as soon as possible! Impeccable service! Thank you Freesky, whom I highly recommend!

My Swift Horse has been trouble free for 2500 miles before the frame broke. I was very impressed with the way the problem was handled. I sent a few pictures of the break, and a new part was on the way. Freesky did it right! Thank you all very much.

this company is the best I have ever dealt with the customer service is second to none nothing is too much trouble for jensen he always gets things sorted for you top man and company would definitely deal with them again

I've had my Swift Horse bike for almost a year and can say the bike is very well made and stands up to the beating I put on it mountain biking. Further, any issues I have had with the bike (mainly due to my hardcore riding style) have been addressed by the customer service team immediately. I have been working with Ande since I got the bike early on and he's literally a text message away to help me with any questions I have. He also sends me detailed videos on how to change parts when required so I can fix the bike myself. The customer service provided by Ande and team is the best I have ever had in any industry. He's like a reliable friend! I tell everybody about Freesky. You can't go wrong if you want a bike that will take a beating, is very reliable and has a great customer service team that stands by their product.