FREESKY eBikeReviews of freeskycycle.com

Response from FREESKY eBikeOct 10, 2025

Thank you so much for your detailed review! We’re thrilled to hear that you're enjoying your Freesky e-bike, especially the 20 mph cruise control feature and its performance as your daily commuter. It’s great to know that the handlebar extension has improved your riding position, and we hope the air suspension upgrade will provide the comfort you’re looking for with a smoother ride. We truly appreciate your kind words about our customer support team. We always strive to deliver quick and efficient service, and we're glad to hear your experience was a positive one. We also take note of your feedback on the shipping issue, and we'll continue working to improve our packaging to ensure products arrive in perfect condition. Thank you for recommending our bike! If you ever have any questions or need further assistance, don’t hesitate to reach out. Wishing you many more enjoyable rides ahead! 🚴‍♂️✨ The Freesky Team

Response from FREESKY eBikeOct 10, 2025

Thank you so much for the fantastic review! We’re thrilled to hear that you and your riding group are enjoying the Swift Horse E-bikes. It’s great to know that the build quality, battery life, and comfort have made your rides even better. Riding 12 miles every morning sounds like a great routine, and it’s awesome to hear that your dog is enjoying the ride too with the pull-behind attachment! It means a lot to us that this is your second e-bike purchase, and we’re honored that you consider our bikes the best in your group. If you ever need anything or have any questions in the future, feel free to reach out! Wishing you many more fun and smooth rides ahead. 🚴‍♂️🐾✨ The Freesky Team

Response from FREESKY eBikeOct 10, 2025

Thank you so much for your kind words and wonderful review! We’re so happy to hear that Daisy was able to assist you and provide the support you needed, even more than a year after your purchase. We really value each of our customers, and it's great to know that you felt taken care of throughout your journey with Freesky. It’s also awesome to hear that your bike became your main mode of transport this summer! That’s exactly what we aim for—to create bikes that make your life easier and more enjoyable. 😊 Your enthusiasm is contagious! We’re so grateful for your recommendation, and we hope your Freesky bike continues to serve you well for many more rides. If you ever need anything else, we’re here for you. Happy riding! 🚴‍♀️✨ The Freesky Team

Response from FREESKY eBikeOct 8, 2025

Thank you so much for your kind words! 🙌 We're thrilled to hear that you're loving your Warrior Pro and that Jacob was able to provide the prompt, professional support you deserve. We truly appreciate your trust in Freesky — your satisfaction is what drives us every day. If you ever need anything down the road, we’re always here to help. Enjoy the ride, and thank you again for recommending us! — The Freesky Team

Response from FREESKY eBikeOct 7, 2025

Thank you so much for your continued support and for sharing your experience with your Alaska eBike! We're thrilled to hear that after over 3,500 miles and two years of riding, your Freesky is still performing reliably — that’s exactly the kind of long-term value we aim to deliver. We're also glad we could quickly assist you with the kickstand issue — your kind words about our customer service truly mean a lot to us. Riding on rough terrain can be tough on any bike, so it’s great to hear yours has held up so well. Wishing you many more smooth and adventurous miles ahead — and remember, we're always here if you need us. 🚴‍♂️💨 Best regards, The Freesky Team

Response from FREESKY eBikeOct 7, 2025

Thank you so much for your thoughtful and detailed review! We’re truly honored that your Swift Horse has served you well for over 2,000 miles across such a wide range of terrains — from city streets to hiking trails and everything in between. It’s exactly the kind of versatile performance we strive to deliver. We’re especially glad to hear how well it performs on hills and that it’s lived up to your expectations in power and ride quality. And it’s always a huge compliment when a satisfied rider wants to bring a loved one into the Freesky family — thank you for the recommendation! We also really appreciate your honest feedback. Regarding the original tires — we understand how frustrating multiple flats can be, and we’re glad to hear the puncture-resistant upgrade resolved the issue. As for the wrist throttle suggestion, that's an excellent idea. We’ve passed your input along to our product team for future consideration — rider preferences like yours help us improve with every generation. Thanks again for being a part of the Freesky journey. Wishing you many more strong, smooth, and adventurous miles ahead! Warm regards, The Freesky Team

Response from FREESKY eBikeOct 7, 2025

Thank you so much for your detailed and enthusiastic feedback! We're thrilled to hear that your Alaska Pro arrived so quickly and that you're enjoying both the ride quality and the stunning black metallic with gray sparkle — it’s one of our favorite color combos too! We’re also glad to know that Horlan was able to assist you quickly with the accessories and tracking details. Your kind words mean a lot to our team — we strive to offer not only top-tier performance but also reliable and responsive customer support. It’s fantastic to hear that the suspension, braking, and dual battery system are living up to your expectations. The Alaska Pro was designed for riders just like you who need both power and comfort for long-range adventures. Thanks again for choosing Freesky, and we’re happy to keep supporting you — whether it's a new controller or anything else you need. Ride safe and enjoy every mile! Warm regards, The Freesky Team

Response from FREESKY eBikeOct 7, 2025

Dear Ken and Peggy, Thank you so much for your heartfelt review — it absolutely made our day! We're thrilled to hear that you both are enjoying your Freesky Wildcat eBikes and making the most of them on long rides together. Over 100 miles on a single charge using PAS 1 is seriously impressive — it speaks both to your dedication and the efficiency of the bike! It's wonderful to know that the bikes are helping you stay active together while still giving that helpful boost when needed. We're honored that you chose Freesky to be part of your journey, and even more grateful that you're recommending us to others. If you ever need anything down the road, we’re always here to help. Wishing you many more happy miles ahead! Warmest regards, The Freesky Team