FREESKY eBike Reviews | Read Customer Reviews of freeskycycle.com

FREESKY eBike Reviews | Read Customer Reviews of freeskycycle.com

FREESKY eBike reviews

Showing 661 reviews with 5 stars · Clear filters

michel M.
Jan 21, 2026
I love this bike from the day 1
I love this bike from the day 1 , I buy upgrades to make the bike more for me , I had struggle with someparts twice but I got contact with a Guy from freesky named Horlan , he made the difference on my purchase even a year later , he even text me on my personnal number to ask me if everything was ok with the bike , I always have great and quick response to my struggle , proud to ride freesky and tells everyone around me I love the bike and aftersale service 10/10
Response from FREESKY eBikeJan 21, 2026
Thank you so much for sharing this—it truly means a lot to us. We’re proud to hear that you’ve loved your bike from day one and made it your own with upgrades. It’s especially great to know that Horlan was able to support you even a year later and make a real difference in your experience. Your trust, loyalty, and recommendation of Freesky mean everything to us. Enjoy every ride, and thank you for being part of the Freesky family! 🚴‍♂️
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Jefferson S.
Jan 21, 2026
I have the Freesky Rocky
I have the Freesky Rocky. It is a well made ebike and super fun to ride. It holds a charge well and I really like the card swipe to turn it on. Freesky has been a great company to deal with and they helped me via the chat on their website to figure out the programming for the under 20 mph vs the full power settings. They also reach out to me just to make sure all is going well! That's pretty cool, especially since I didn't even buy the bike from their website but from a local ebike dealer.
Response from FREESKY eBikeJan 21, 2026
Thank you for sharing your experience! We’re happy to hear you’re enjoying your Freesky Rocky and having fun with it. It’s great to know the battery life, NFC card start, and power settings are working well for you. We’re also glad our team could help via chat and check in afterward—no matter where the bike was purchased, our goal is to support every Freesky rider. Enjoy the ride! 🚴‍♂️
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Shane F.
Jan 20, 2026
Customer Service 5 stars
After doing some research, I decided on Freesky for several reasons. Quality builds, top speeds, and excellent customer service. Purchased the Warrior, and Alaska. Both bikes are awesome, very solid and fast! Had a small issue with the controller on the Alaska. Made a quick call to customer service and Jensen promptly responded with email providing a tracking # with a replacement part on the way next morning. I would buy again, and highly recommend!
Response from FREESKY eBikeJan 21, 2026
Thank you for the 5-star review! We’re thrilled to hear that both your Warrior and Alaska have lived up to your expectations in terms of quality and performance. It’s great to know Jensen was able to respond quickly and get the replacement controller on the way without delay. We truly appreciate your trust and recommendation—enjoy the ride, and we’ll be here whenever you need us! 🚴‍♂️
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Campbell
Jan 20, 2026
Alaska pro m520 e bike
Great bike, easy to put together,well balanced goes great on rocky roads, suspension is amazing, rides like a mountain bike. I love it. Horlan texted me a couple of days after I received it to see how it was. Great customer service C. Campbell
Response from FREESKY eBikeJan 20, 2026
Thank you for the great review, C. Campbell! We’re glad to hear you’re loving your Alaska Pro M-520 and that it performs so well on rocky roads with its balanced feel and smooth suspension. It’s also wonderful to know Horlan followed up to check in—your feedback means a lot to us. Enjoy every ride, and thank you for choosing Freesky! 🚴‍♂️
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angel C.
Jan 18, 2026
They have a good value for a good…
They have a good value for a good product. The company is very caring for concerns! The warrenty is great and they are true to their word about the product and their brand. I highly recommend this e bike company!
Response from FREESKY eBikeJan 18, 2026
Thank you so much for the ⭐⭐⭐⭐⭐ review! 🙌 We’re happy to hear that you feel Freesky offers great value and that our warranty and support lived up to your expectations. Standing behind our products and truly caring about our customers is something we take very seriously. Your recommendation means a lot to us — thank you for choosing Freesky and being part of our community! 🚴‍♂️⚡
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Jon S.
Jan 18, 2026
Great value for the money
Great value for the money! I bought the Swift Horse Pro and went for my first ride. I was very impressed with the PAS and when needed a break the throttle was very responsive. All the accessories and the guys from Freesky are excellent.
Response from FREESKY eBikeJan 18, 2026
Thank you for the ⭐⭐⭐⭐⭐ review! 🙌 We’re glad to hear you’re enjoying your Swift Horse Pro and that the PAS and responsive throttle made a great first impression. It’s also great to know the accessories and our Freesky team met your expectations. Thanks for choosing Freesky — enjoy many more rides ahead! 🚴‍♂️⚡
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Alex M.
Jan 17, 2026
Support representative Horlan was very…
Support representative Horlan was very helpful throughout my experience. He explained the return policy and helped me to get a new motor for my e-bike after the motor stopped working. 5 stars.
Response from FREESKY eBikeJan 18, 2026
Thank you for the ⭐⭐⭐⭐⭐ review! 🙌 We’re happy to hear that Horlan was able to support you throughout the process and clearly explain the return policy while helping you get a new motor. Your satisfaction means a lot to us, and we’re glad everything was taken care of. Thank you for choosing Freesky and for your trust in our support team — enjoy the ride! 🚴‍♂️⚡
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Kenaly
Jan 17, 2026
Thanks to the Freesky Team!
I recently shared/posted my experience with Freesky's Sales Rep(Chleo) who is fantastic! She has been very passionate, professional, knowledgeable, and consistent with communications, and has been very supportive with our experiences as new e-bike owners. I also want to thank Clint for the encouragement, advice, and support.
Response from FREESKY eBikeJan 17, 2026
Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. We completely understand how disappointing it is to be waiting for technical support—especially after purchasing two Freesky e-bikes. First, we sincerely appreciate your kind words about Chloe. She truly represents the passion and dedication we strive for in our team, and we’re glad she was able to support you during your purchase journey. Regarding the delay from technical support, this is not the experience we want any Freesky customer to have. We apologize that the follow-up did not happen as quickly as promised. Your feedback has been noted seriously, and we will review and improve the coordination between our support team and authorized dealers to prevent this from happening again. Please rest assured that your case has not been ignored. We will make sure your concerns are properly addressed and that the right team follows up to provide the technical assistance you need. Thank you for your patience and for bringing this to our attention. We value your trust in Freesky and are committed to improving our service and resolving this matter.
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