FREESKY eBikeFREESKY has spent 20 years pioneering the R&D and sales of electric bicycles, driven by a vision to create eco-friendly transportation without sacrificing performance or style. Over time, we’ve grown into a trusted manufacturer known for integrity, innovation, and a commitment to excellence. Our official brand store: www.freeskycycle.com, features our latest products and connects a thriving community of passionate riders.
FREESKY eBike (freeskycycle.com) has 702 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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John M.
Really like the bike it’s fast. Had a small problem with the shipment however their customer service was great and fast to resolve.
Response from FREESKY eBikeJan 25, 2026
Thank you for your feedback! We’re glad to hear you’re enjoying the speed of your bike. We apologize for the shipment issue, but we’re happy our customer service was able to resolve it quickly for you. Enjoy every fast ride, and thanks for choosing Freesky! 🚴♂️
customer
We purchased two e-bikes for Christmas. We had several questions before making our decision on what bike fit our needs best. We were able to get ahold of customer support by phone and were extremely pleased with the professional and knowledgeable support provided. We ordered two bikes and accessories. The bikes arrived in excellent condition. The packaging was great with zero damage and all the assembly hardware was complete. They even provided tools to assist the assembly process. Assembly is a two persons process but nothing complicated. We can hardly wait for spring to start our biking season. Thank you Freesky for a wonderful experience
Response from FREESKY eBikeJan 24, 2026
Thank you so much for the ⭐⭐⭐⭐⭐ review! 🙌 We’re delighted to hear that your experience—from pre-purchase questions to delivery and assembly—was smooth and reassuring. It’s great to know our customer support team could help you choose the right bikes and that everything arrived in perfect condition with all tools and hardware included. Two e-bikes for Christmas sounds like an amazing gift 🎄🚴♂️🚴♀️ We hope they bring you many joyful rides once spring arrives. Thank you for choosing Freesky and for sharing such thoughtful feedback!
Norman
Freesky hands down one of the best companies I've ever interacted with. My Freesky Warrior Swift Horse came well packaged and was easy to put together. There online support has answered all of my questions with a swift manner. This is how business is done. Only put 11 miles on my fat tire ebike as a little test run and loved every minute.
Response from FREESKY eBikeJan 24, 2026
Thank you for the ⭐⭐⭐⭐⭐ review! 🙌 We’re truly honored by your kind words. It’s great to hear that your Freesky Warrior / Swift Horse arrived well packaged, was easy to assemble, and that our online support could answer your questions quickly. That’s exactly the experience we strive to deliver. Sounds like that first 11-mile test ride was a success! 😄 We’re excited for all the miles ahead and appreciate you choosing Freesky. Enjoy every ride! 🚴♂️⚡
Jeff H.
I have had two incredible interactions with the team at freesky. The first was a hand control module malfunction. I explained my problem to the support team sent a quick video of the problem and a new one was sent express. Lastly I tried to order a controller thinking it would boost the bikes performance and the team stopped me and let me know that the warrior I own and love already has the upgrade on it . saved me a 225 dollar wall hanger !! Keep up the excellent work guys !!
Response from FREESKY eBikeJan 24, 2026
Thank you for the ⭐⭐⭐⭐⭐ review!!! 🙌🔥 We’re so glad to hear about your great experiences with the Freesky team. Quickly resolving the hand control module issue and saving you from an unnecessary controller purchase is exactly how we believe support should work — honest, fast, and customer-first. It’s awesome to know you’re loving your Warrior, and we really appreciate your trust and enthusiasm. Thanks for riding with Freesky and for the kind words — we’ll keep pushing to stay “ON IT” 💪🚴♂️⚡
Michael B.
I've been riding the Freesky fat tire e bike since 2023 and so far have 4300 miles on it. It has been perfect and reliable. I just so happened to lose a custom washer off of the rear axle and Horlan was able to help me find and ship to me a new washer. Customer support experience with Freesky is excellent. Thank you.
Response from FREESKY eBikeJan 24, 2026
Thank you for the ⭐⭐⭐⭐⭐ review! 🙌 4,300 miles since 2023 — that’s awesome! We’re thrilled to hear your Freesky fat tire e-bike has been reliable and performing perfectly for so long. It’s also great to know Horlan was able to quickly help you locate and ship the replacement washer you needed. Your long-term trust and positive experience with our customer support mean a lot to us. Thanks for riding Freesky, and here’s to many more miles ahead! 🚴♂️⚡
Stephen S.
Freesky is a great company they reached out to me when I had a small issue with my Freesky Rocky that was resolved by video chat to show me how to correct an issue I was having with my ebike and since then my Rocky was been performing perfectly,it’s made this 67 year old man enjoy the outdoors whether riding trails down through the woods or just around my neighborhood.
Response from FREESKY eBikeJan 22, 2026
Thank you so much for the ⭐⭐⭐⭐⭐ review! 🙌 We’re delighted to hear that your Freesky Rocky is now performing perfectly and that our team was able to help you resolve the issue quickly through video support. It’s wonderful to know the bike has helped you enjoy the outdoors—whether on wooded trails or cruising around your neighborhood. Making riding accessible, enjoyable, and confidence-inspiring at every age is exactly what Freesky is about. Thank you for choosing Freesky and for sharing such an inspiring experience! 🚴♂️⚡
Elvin
Very good attention, they solved my key problem that I had I was attended by Horlan. Excellent attention, I recommend them
Response from FREESKY eBikeJan 22, 2026
Thank you for your kind feedback! We’re glad to hear that Horlan was able to help resolve your key issue and provide excellent support. We truly appreciate your recommendation and are happy to have you as part of the Freesky community. Enjoy your rides! 🚴♂️
Koushik R.
I am fully satisfied with my eBike purchase. The build quality is excellent, and the ride is smooth and comfortable. The battery works awesome it lasts long, charges efficiently, and gives great performance even on longer rides. Overall, this eBike exceeded my expectations, and I would definitely recommend it to anyone looking to buy. Worth every penny!!!!
Response from FREESKY eBikeJan 22, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that your eBike exceeded your expectations in build quality, comfort, and battery performance. Your recommendation means a lot to us, and we’re glad you feel it was worth every penny. Enjoy many more great rides with Freesky! 🚴♂️
