FREESKY has spent 20 years pioneering the R&D and sales of electric bicycles, driven by a vision to create eco-friendly transportation without sacrificing performance or style. Over time, we’ve grown into a trusted manufacturer known for integrity, innovation, and a commitment to excellence. Our official brand store: www.freeskycycle.com, features our latest products and connects a thriving community of passionate riders.
FREESKY eBike (freeskycycle.com) has 702 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
freeskycycle.com
Website
freeskycycle.com
Category
Bicycles
Location
DENVER, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 93% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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What a great company to buy from not only very quick delivery and updates nothing is too much trouble when it’s comes to questions on customer service always a reply instantly.very happy customer here.Thanks again.Mr Rowsell
Response from FREESKY eBikeMay 27, 2026
Thank you so much for your kind words, Mr. Rowsell! 😊
We’re delighted to hear that you had a great experience with both our delivery service and customer support. Keeping our customers informed and responding quickly to questions is something we take great pride in.
It’s wonderful to know that you felt well supported throughout the process. Thank you for your trust and for taking the time to share your experience.
We wish you many happy miles ahead and look forward to supporting you whenever you need us! 🚴♂️⚡
— Freesky Team
DG
Damon G.
Any problems or questions I needed…
Any problems or questions I needed answering the company got straight back to me after emailing them. I am very happy with the service I have received.
Response from FREESKY eBikeMay 27, 2026
Thank you for your feedback! 😊
We’re delighted to hear that whenever you had questions or needed assistance, our team was able to respond quickly and provide the support you needed.
Customer satisfaction is very important to us, and we’re glad you’ve had a positive experience with our service.
Thank you for choosing Freesky, and we wish you many enjoyable rides ahead! 🚴♂️⚡
— Freesky Team
MG
Melanie G.
Great bike!
So far, my husband LOVES the bike. He got a ton of accessories for it, he’s comfortable. It’s user friendly and fairly easy to set up. He’s a mechanic so the challenge wasn’t too intimidating 😅
The company offered amazing customer service from the start! Thanks to Kenny and his great communication, we received the bike on time :)
Will definitely be looking into this company when I’m ready to get one myself !
Response from FREESKY eBikeMay 26, 2026
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that your husband is loving the bike and that the setup, comfort, and accessories all met expectations. It’s great to know the experience has been smooth from delivery all the way through to riding.
We’re also very happy that Kenny was able to support you with clear communication and ensure the bike arrived on time. We’ll be sure to pass along your kind words to him.
We truly appreciate your trust in Freesky, and we look forward to helping you when you’re ready for your next bike as well! 🚴♂️⚡
— Freesky Team
MA
Mark
Freesky Rocky Pro A-320 20” eBike
Freesky Rocky Pro A-320 20” eBike
This eBike has been a great joy to own and ride, so far. I was looking about 8 months for an eBike that would provide me a positive experience and fun to ride! I’m about 5’ 11”, 200 pounds and almost 70 yrs old. I looked at the 26” eBikes vs the 20” eBike and really like the lower center of gravity and stableness this eBike gives me. The wide tires are very stable around corners and on dirt surfaces.
The eBike came without any damage, packaged really well and took under an hour to assemble and take my first ride.
The eBike is a bit lighter than most 26” eBikes, very fast and the suspension in front and back takes a lot of the bumps out of my back.
The hydraulic brakes and large disks are great for responsive stopping power. The seat is actually more comfortable than I thought it would be.
The NFC access badge makes it very easy to turn on and off the eBike control panel display. The battery lasts for many miles and is easy to remove and replace when needed. Charging the battery is easy in the eBike or out of the eBike. I like the certifications the eBike has gone through, and the use of the Samsung battery pack. The control panel display is easy to use, and see even in the Arizona sun.
I picked this eBike also because I can easily attach a Hiplock bike lock to the back frame and bike rack. I added a back rack to easily carry groceries or other items. With the crazy drivers in our cities, adding mirrors was a great decision.
Beware of local laws, especially with the class 3 eBike. In many cities and states rules can be stricter vs class 1 and 2.
Daisy at Freesky was great for pre and post sales questions. I greatly appreciate the fast and very helpful assistance to my requests.
Freesky eBikes make a great eBike and customer service has been very responsive and supportive.
The only challenge I see, will be dealing with the Arizona heat and how the battery holds up.
Response from FREESKY eBikeMay 26, 2026
Thank you so much for taking the time to share such a detailed review! 😊
We’re thrilled to hear that your Rocky Pro A-320 has provided the positive riding experience you were looking for after months of research. It’s wonderful to know that the bike’s stability, comfort, suspension, braking performance, and ease of use have all contributed to your enjoyment on every ride.
We’re especially pleased that the lower center of gravity and wide tires have given you the confidence and stability you were looking for. It’s also great to hear that the packaging, assembly process, battery system, NFC access, and display have all met your expectations.
Thank you for sharing your practical insights about accessories, mirrors, and local e-bike regulations as well. Feedback from experienced riders like you is incredibly valuable.
We’re also grateful for your kind words about Daisy. We’ll be sure to share your appreciation with her. Providing responsive support before and after the sale is something we take great pride in.
As for the Arizona heat, extreme temperatures can affect any lithium battery over time, so we recommend storing the battery in a cool, dry place whenever possible and avoiding prolonged exposure to direct sunlight when not riding. With proper care, your battery should continue to provide excellent performance for many adventures to come.
Thank you again for choosing Freesky. We wish you many safe, comfortable, and enjoyable miles on your Rocky Pro A-320! 🚴♂️☀️⚡
— Freesky Team
CM
Craig M.
Purchase the Eurostar my first E bike…
Purchase the Eurostar my first E bike and I’m very happy with the bike and service. Love the extra’s package that came with this bike. Kenny made sure to pass tracking information, and was very helpful when controller was delayed. Will be looking for a bike for my wife and will definitely search for a Freesky for her.
Response from FREESKY eBikeMay 26, 2026
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that your first e-bike experience with the Eurostar has been such a positive one. It’s great to know you’re enjoying both the bike and the extra accessories package that came with it.
We’re also glad Kenny was able to keep you informed throughout the process and provide support when the controller shipment was delayed. Providing excellent customer service is something we take great pride in.
Thank you for your trust in Freesky. We’re honored that you’re considering another Freesky bike for your wife, and we look forward to helping you find the perfect one! 🚴♂️⚡
— Freesky Team
AV
Arie V.
I am very satisfied with the level of…
I am very satisfied with the level of service I received my brake issue has been resolved with a complete new front brake system
Response from FREESKY eBikeMay 26, 2026
Thank you for your feedback! 😊
We’re delighted to hear that your brake issue has been fully resolved and that you’re satisfied with the level of service you received.
Your safety and riding experience are very important to us, and we’re glad our team could help by providing a complete new front brake system.
Thank you for choosing Freesky, and we wish you many safe and enjoyable rides ahead! 🚴♂️⚡
— Freesky Team
BL
BRYAN L.
Very quick responses to any issue and…
Very quick responses to any issue and resolved quickly! I love my Warrior Pro M-530. It rides nice and it’s a very high quality product. Buy one if you’re in the market and want excellent post purchase service as well as a very nice e-bike!
Response from FREESKY eBikeMay 26, 2026
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that you’re loving your Warrior Pro M-530 and that our team has been able to provide quick and effective support whenever needed.
It’s great to know you’re enjoying the ride quality and craftsmanship of the bike. We work hard to deliver both a great product and dependable after-sales service, so your recommendation means a lot to us.
Thank you for choosing Freesky, and enjoy every mile ahead! 🚴♂️⚡
— Freesky Team
GJ
George J.
My bike Swift Horse pro X 6 E
My bike Swift Horse pro X 6 E, was securely packaged and easy to assemble,time to remove from packaging about one hour,time to assemble about one hour,
Clear instructions on first time use and safety.. I did have a problem with the use of the NFC key, I was swiping and tapping it on the display screen to turn on and off the bike power systems however I could use the power code to operate the system. I sent an email and Marvin in customer support was quick to respond with correct instructions to tap the power on button next to the display screen and everything worked well. Thank You to Marvin. I have completed my first 50 Km ride and it was FUN. Looking forward to many adventures with this new toy.
Response from FREESKY eBikeMay 25, 2026
Thank you for sharing your experience! 😊
We’re really glad to hear your Swift Horse Pro X-6E arrived securely packaged and that assembly and setup were straightforward for you. It’s great that you were able to get everything up and running and enjoy your first 50 km ride—that’s awesome! 🚴♂️
We also appreciate you highlighting Marvin’s support. We’re happy he was able to quickly clarify the NFC key operation and get everything working smoothly for you.
Wishing you many more fun and memorable adventures ahead on your new bike! ⚡
— Freesky Team
