FREESKY has spent 20 years pioneering the R&D and sales of electric bicycles, driven by a vision to create eco-friendly transportation without sacrificing performance or style. Over time, we’ve grown into a trusted manufacturer known for integrity, innovation, and a commitment to excellence. Our official brand store: www.freeskycycle.com, features our latest products and connects a thriving community of passionate riders.
FREESKY eBike (freeskycycle.com) has 702 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
freeskycycle.com
Website
freeskycycle.com
Category
Bicycles
Location
DENVER, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 93% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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They have been very responsive to my emails. Thanks Carl. My fork broke under warranty and they sent out a replacement. No problems!
Response from FREESKY eBikeJul 1, 2026
Hi,
Thank you for your feedback! 😊
We’re really glad to hear that our after-sales team was responsive and able to quickly assist you with your warranty issue. It’s great that Carl could help ensure a smooth replacement process for your fork and get everything resolved without trouble.
We truly appreciate your support and trust in Freesky, and we’re happy to know your experience has been positive. 🚴♂️⚡
— Freesky Team
MT
Mike T.
The best Customer Service
I bought a FreeSky Swifthorse Ultra. It has great power and battery life. The only problem I had was the 5 PAS levels didn't work for the park I ride in. Carl in customer service did a great job solving my problem. He had a controler custom programed with 9 PAS levels that gave me total control of my speed. I don't know of any other company that would do that. Thank you so much Carl!
Response from FREESKY eBikeJul 1, 2026
Hi,
Thank you so much for your feedback! 😊
We’re really glad to hear that you’re happy with the bike and that it feels strong, fast, and reliable. It’s also great to know our support team has been able to help you easily whenever needed—that’s exactly the experience we aim to provide. 🚴♂️⚡
We truly appreciate your encouragement and support. Keep enjoying your rides, and let us know anytime you need assistance!
— Freesky Team
DD
David D.
Perfect choice!
What a beautiful looking bike. Took it out of the package and assembled it within an hour. Had a problem with the controller. Called customer service and they set me a replacement asap. Great service!!! Nice to know if there is an issue they respond quickly. I have already 400 KM on it and can’t wait to ride everyday. I looked at a lot of models before purchasing and I am convinced this was really the right choice.
Response from FREESKY eBikeJul 1, 2026
Hi,
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that you’re enjoying your bike and that the assembly process was quick and easy for you. It’s also great to know our customer service team was able to promptly assist you with the controller issue and get you a replacement without delay. 🚴♂️⚡
400 KM already is amazing—sounds like you’re really making the most of it! We’re happy to hear it’s become such a great riding experience for you, and we look forward to being part of many more rides ahead.
Thank you again for your support and trust in Freesky!
— Freesky Team
YP
Yves P.
merci mon art pour cet excellent service
merci mon art pour cet excellent service
Response from FREESKY eBikeJul 1, 2026
Bonjour,
Merci beaucoup pour votre message 😊
Nous sommes ravis de savoir que vous êtes satisfait du service. Votre retour nous fait très plaisir et nous encourage à continuer à offrir le meilleur soutien possible.
Nous vous souhaitons de très belles balades avec votre e-bike 🚴♂️⚡
— Freesky Team
RS
Rik S.
Reliable Bike, Outstanding Long‑Term Support
I’ve ridden the FreeSky Alaska Pro M‑520 for a year now, and I absolutely love it. As an e‑bike rider in my 70s, I really appreciate the power, stability, and overall build quality this bike delivers. It has taken me places I simply couldn’t reach on my previous e‑bikes.
I had a few issues and questions last year, and Horlan in support was exceptionally responsive and helpful. That positive experience stuck with me. Recently, I managed to burn out the controller—entirely my fault due to inexperience. (Pro tip: don’t try climbing a mountain at full power while crawling at 5 mph unless you want to cook a controller.)
When I reached out to support again, it was Horlan who replied promptly. Having the same knowledgeable person still there a year later says a lot. Consistent, long‑term support staff make a huge difference in customer satisfaction, and FreeSky has clearly invested in that. My experience with Horlan has been excellent both times.
Response from FREESKY eBikeJun 24, 2026
Hi,
Thank you so much for sharing your experience and for being part of the Freesky family for the past year! 😊
We’re delighted to hear that your Alaska Pro M-520 has been such a reliable companion and that its power, stability, and build quality have helped you enjoy rides and adventures that weren't possible before. Hearing this from an experienced rider makes it especially meaningful to us. 🚴♂️⚡
We also truly appreciate your kind words about Horlan. Providing consistent, knowledgeable, and long-term support is something we strive for, and we're thrilled to hear that Horlan was able to assist you not just once, but over the course of a year. We'll be sure to pass along your recognition to him.
And thank you for sharing your controller story—it’s a valuable lesson delivered with a great sense of humor! 😄 We're glad we could help get you back on the road.
Your feedback about the importance of familiar, experienced support staff means a lot to us. Thank you again for your trust, loyalty, and continued support. We wish you many more enjoyable and memorable miles on your Alaska Pro!
— Freesky Team 🚴♂️🌟
SC
Steven C.
I have over 500 miles on my swift horse…
I have over 500 miles on my swift horse Freesky E bike and realized because charging takes 7 to 10 hours to charge the battery it would be great to have a spare battery incase I wanted to ride before the battery completed charging. I ordered the battery and was informed it was out of stock. Freesky offered to return my money or I could choose to not have it returned and wait till it was back in stock and they would ship it. As they promised it was restocked and on the way a few months later. I have more flexibility now and feel I can ride whenever I choose now thanks to the extra battery.
Response from FREESKY eBikeJun 22, 2026
Hi,
Thank you for sharing your experience! 😊
We’re glad to hear that your Swift Horse has performed well for over 500 miles and that it’s become a reliable part of your riding routine. It’s great that having a spare battery has now given you more flexibility and freedom to ride whenever you want. 🚴♂️⚡
We also appreciate your patience regarding the temporary stock delay and are happy our team was able to follow through and get your battery shipped as soon as it became available.
Thank you again for your continued support, and we wish you many more enjoyable rides ahead!
— Freesky Team
KH
Kyelle H G.
Great Looking Bike With Lots of Great Features
⭐⭐⭐⭐⭐
I've owned four e-bikes over the years and ride approximately 4,000–5,000 km annually, so I'm definitely not a casual rider. Out of all the e-bikes I've owned in a similar price range, the FreeSky Cheetah stands out for its build quality, features, appearance, and battery life.
The bike feels solid and well-built, and the attention to detail is noticeable. Features like the four-piston hydraulic brakes, NFC unlocking, Bluetooth connectivity, full-color display, and dual-motor setup make it feel like a step above my previous bikes.
One thing that impressed me most was the range. Early on, I had an issue that temporarily limited me to lower-power riding, which unexpectedly gave me the opportunity to test the battery under conservative conditions. During that time, I exceeded 120 miles on a charge, which was very impressive. Since the issue was resolved, I've continued riding regularly and the battery performance has remained excellent.
I also want to recognize FreeSky's customer service. I had an issue shortly after receiving the bike, and their support team responded quickly and worked with me until everything was resolved. It's reassuring to know the company stands behind its product and takes customer satisfaction seriously.
After putting meaningful mileage on the Cheetah, I can honestly say it has become my favorite e-bike so far. If you're looking for a powerful, feature-rich fat-tire e-bike with excellent range and responsive customer support, I would absolutely recommend the FreeSky Cheetah.
Response from FREESKY eBikeJun 22, 2026
Hi,
Thank you so much for taking the time to share such a detailed and thoughtful review! 😊
We’re thrilled to hear that, as an experienced rider with significant annual mileage, your Cheetah has stood out to you in terms of build quality, features, design, and battery performance. It’s especially great to know that the dual-motor system, hydraulic brakes, NFC unlocking, and display all contributed to a strong overall riding experience. 🚴♂️⚡
We’re also very glad that the situation you experienced early on was resolved and ultimately gave you insight into the impressive range under different riding conditions. Feedback like yours is extremely valuable, and we appreciate you sharing it in such detail.
Most importantly, we’re happy to hear our support team was able to assist you promptly and work with you until everything was resolved. Ensuring riders feel supported throughout their ownership experience is something we take seriously.
Thank you again for your trust and recommendation. We’re honored that the Cheetah has become your favorite e-bike so far, and we wish you many more thousands of enjoyable kilometers ahead! 🚴♂️🌟
— Freesky Team
MI
Mike
The quality of the bike
The quality of the bike, very strong and fast. The number 1 thing is the service they are there to help you with every little problem you have. And very easy to talk to.
Keep up the good work
Response from FREESKY eBikeJun 22, 2026
Hi,
Thank you for your feedback! 😊
We’re really glad to hear that you’re enjoying your bike and that you find it strong, fast, and well-built.
It’s especially great to know that our customer service team has been able to support you well and make things easy whenever you’ve needed help. Providing friendly and responsive assistance is something we truly value.
Thank you again for your support and encouragement—we really appreciate it! 🚴♂️⚡
— Freesky Team
