Mr W.
Good bike and customer support
Had an initial problem with the freesky alaska pro 2026. After first building it up. The right hand side brake switch had come loose in transit. Contacted freesky via email and he pointed me in the direction of the fault. Took minutes to correct. He also provided me with the link for downloading the controller manual. Had two rides on it now about 65km. Battery still showing full. Would recommend this bike and customer support.
Response from FREESKY eBikeJul 10, 2026
Hi, Thank you for taking the time to share your experience! 😊 We’re glad to hear that the issue with your Alaska Pro 2026 was only a minor one and that our support team was able to quickly help you identify and resolve it. It’s great to know the controller manual was also helpful in getting you familiar with your bike. We’re even happier to hear that you’ve already enjoyed two rides totaling around 65 km, with the battery still performing exceptionally well. 🚴♂️⚡ Thank you for your recommendation and for choosing Freesky. We truly appreciate your support and wish you many more enjoyable adventures on your Alaska Pro! — Freesky Team




