FREESKY eBikeReviews of freeskycycle.com

Dealt with Horlan about pedal post being stripped out and causing the pedals to wobble. Alaska Pro 2025. Stated he would send new parts as requested, 5 stars for the service but 4 stars marked because I am pretty sure this should not have happened to a new bike with limited riding time last season.

The bikes from FreeSky are satisfying. Just bought my 3rd bike from them. Worth recommending to people!

Relatively easy set up although there were not a lot of online instructions that I found relating specifically to the ranger m-540 e-bike maintenance settings. Had one nice day in Canada that was warm enough to test ride and the bike feels very solid with powerful performance. Looking forward to milder weather to get out and ride !

I have given 2 stars because Jenson pre sale help was very good and the bike itself arrived quickly. The after sales service though was terrible and I have several unresloved issues. 1. The bike comes with the brakes the wrong way round for the UK market. I have been quoted over £50.00 by my local bike shop to swap them round and re bleed them. 2. I ordered a wider seat as normal seats I have issues with. That did not arrive with the bike and is sent from China, so I cannot ride the bike until it does. 3. It takes 4 to 5 metres before the motor kicks in and being so heavy this will be impossible to start on a hill and dangerous at a crowded junction or lights. I did reach out on the chat to support to ask if this could be changed as the manual does seem to have some settings but no explanation as to what they do. Unfortunately the reply from support was "you just need to peddle it" No knowledgeable answer. 4. The videos linked to you tube show all riders using an app with the bike, There is no app, the screen and controls are different to the one with an app. All in all not good sadly :( REVIEW UPDATE I was contacted again by Jenson. he has helped me with all the issues and I am no happy with the bike. His knowledge is excellent and he has organized the brakes being sorted at Freesky's expense.

Updated Review: Issue Resolved 11-25-25 I’m updating my review after the company reached out and resolved the issue. There was confusion at first about the accessories bundle and the Black Friday price, and some of the initial responses I received were incorrect. After reviewing my case, the company apologized, clarified the mistake, and honored the Black Friday sale price. They also offered to send the premium accessory kit at no extra cost. I wasn’t trying to get anything extra. I just wanted the sale price since my purchase was recent. I appreciate that they corrected the situation and took responsibility. Their follow-up was much better, and I’m satisfied with the final resolution. 11-24-25 I purchased the classic version of this bike less than two weeks before Black Friday. Shortly after it arrived, the bike went on sale. I reached out to the seller to ask if they honor price adjustments within a short timeframe. Instead of a clear answer, the seller repeatedly insisted that I had purchased an “accessories bundle,” even though my Amazon order, the variation I selected, and the shipment I received clearly showed no accessories included. I provided screenshots proving this, yet I kept being told to “check the title suffix,” which had changed since my purchase. The seller then claimed the accessories were “already delivered” and provided a tracking number for a package I never received. When I pointed out their own wording clearly stating “it was delivered,” they then told me they never said that. The responses were contradictory, confusing, and dismissive of the actual evidence from my order. I was then told I was making “repeated demands” simply for asking for the sale price adjustment or at least a correct explanation of the accessories issue. Offering random accessories I never asked for did not resolve the core problem. At this point, I chose to return the bike. The entire situation felt misleading and unnecessarily complicated. What could have been a simple, common customer service request turned into days of back-and-forth messages that never aligned with the facts shown in my order. This review is not about the bike itself, but about misleading sales information, inconsistent communication, and an inability to acknowledge clear evidence. If you choose to purchase from this seller, FREESKY double-check the listing variations, pricing, and what is actually included. My experience was frustrating, and I would not purchase from this ever company again.

I bought freesky swifthorse nice bike i used evry single day very good bike and huge batterie

La atención fue directa rápida pero se tarda mucho el envío desde china me parece que deberían tener un stock de repuestos aqui en Estados Unidos y asi es más eficaz su servicio

​"I'm very happy with my Freesky Ranger. Here's my experience so far: ​Ride Quality: The bike provides a comfortable and smooth ride, with powerful motors that handle hills and tough terrain with ease. ​Battery Life: The battery holds a strong charge. I ride 5 miles to work every day and have had no issues. ​Customer Service: The seat was damaged during shipping, and the customer service team sent a replacement within a week. ​A quick note on soft sand: I haven't been able to ride through soft sand, but that's a minor point, as I'm not sure any bike could."