FREESKY eBikeReviews of freeskycycle.com

If I could give the company zero I would. I ordered the bike 5 weeks ago. When ordered, the site didn't inform me it wasn't in stock. They took the money from my account then I waited. 4 weeks and nothing. When I contacted them they told me there was an issue with getting the shipping container through customs. So I continued to wait. They mentioned compensation but heard nothing more. Last week I finally got notification it had been shipped to me via UPS. I received a tracking number but no updates. A week later I contacted UPS and they informed me the bike hasn't actually been shipped. The company apparently listed it as a small package and won't reply to UPS to rectify the issue. I suggest customers go elsewhere to a reputable company.

I bought the free sky warrior Pro and it's complete garbage they now sell the same exact bike with motors that are twice the power then the same bike that I bought 6 months ago the warrior Pro... I contacted them and say what the hell ! why can't you at least ship me the motors that are supposed to be in it ? It's a big deal really because they power the whole thing ..they say no they really are non-existent actually you can try to call them but you won't get a hold of anyone actually when I did after many attempts I told them about the problems, the errors the wrong motors, and got nowhere they said too bad. Bottom line I say do not buy new from these guys just buy a different brand e-bike. Also it was shipped with damage and I have had multiple error codes that shut the bike down and fun fact it happens when you're in the middle of nowhere or in traffic ! So yeah many problems with the bike.. I only rode this bike less than 20 miles ! Free Sky just sucks overall, buyers remorse for me ....I hope not for you, choose wisely and take your time shopping around and if possible buy in person rather than ordering online.

Stopped working for no apparent reason ! i Have bought a Replacement controller as freesky have STOPPED responding to my emails they were supposed to send out replacement parts TWO WEEKS ago and now have stopped responding altogether I put in the NEW controller I BOUGHT myself [and it is the correct ONE too] ! BUT the bike fails to work even with the new controller ! I seems to me that These bikes are being sold off with a £700 discount and i believe that a large batch of these bikes have the SAME fault [i DON'T know for sure but i am suspicious]. So anyone thinking of buying these bikes you have been warned ! they will FAIL/ develop a fault quickly ! and once this happens it's difficult to get help 1 also thinking of taking it to a bike shop for them to have a look at FORGET it because these bikes are quite powerful they wont touch it with a bargepole ! they will only deal with ebikes that have max 250watt motor power because they are not insured and they see these powerful bikes as ILLEGAL ! so once bike fails you are stuck because customer service at freeskycycle are very SLOW and will ghost you ! avoid avoid avoid u have been warned !

No one available Sent various emails no reply Sent discount codes but you can't use them Will report

J'ai acheté ce vélo Wild Cat Pro le 14 octobre 2025, avec l'intention de l'emmener avec moi en Floride trois semaines plus tard. Cependant, il y a un problème majeur : ce vélo est extrêmement dangereux ; il vacille et tremble constamment. De plus, il a cessé de fonctionner complètement. Il me fait perdre mon temps en m'obligeant à effectuer divers tests de diagnostic ; et comme plus d'un mois s'est écoulé, ils refusent de procéder au remboursement — ce qui est absurde, étant donné que je l'avais acheté spécifiquement pour l'emmener en Floride fin décembre. Ils me demandent d'effectuer de nombreux tests électriques ; ils m'ont envoyé une fourche de remplacement pour tenter de résoudre le problème de tremblement ; en ce qui concerne le compteur de vitesse, le câble principal ne cesse de faire court-circuit ; et le contrôleur ainsi que le moteur de la roue arrière sont tous deux défectueux. Avec tous ces problèmes électriques, je suis pratiquement en train de devenir mécanicien vélo moi-même ! Ils me font effectuer ces tests depuis plus de deux mois maintenant, et pourtant, le vélo ne fonctionne toujours pas. Ils ont complètement gâché mes projets pour l'hiver.Après >2 mois, pas de solution et pas de remboursement. » I purchased this Wild Cat Pro bike on October 14, 2025, with the intention of taking it with me to Florida three weeks later. However, there is a major problem: this bike is extremely dangerous; it constantly wobbles and shakes. Furthermore, it has stopped working completely. It is wasting my time by forcing me to perform various diagnostic tests; and since more than a month has elapsed, they are refusing to issue a refund—which is absurd, given that I had purchased it specifically to take to Florida in late December. They are asking me to perform numerous electrical tests; they sent me a replacement fork in an attempt to resolve the shaking issue; regarding the speedometer, the main cable keeps short-circuiting; and both the controller and the rear wheel motor are defective. With all these electrical issues, I am practically becoming a bike mechanic myself! They have had me performing these tests for over two months now, and yet, the bike still does not work. They have completely ruined my winter plans. After >2 months: no solution and no refund.

THERE IS NO RE SET BUTTON IF A WHITE MAN MADE A GOOD COMPANY DONT MAKE A COMPANY WE GOT IT IN USA

I've been asked to leave a review for a bike that has NOT been delivered!!! I have had no tracking advice. Nothing since I placed the order! Jackson has been messaged to ascertain where my bike is. Ordered one week ago. Will update this review once I have been contacted. Bike delivery sorted eventually but...Rear light does not fit without rubbing against seat springs!....and I'm still waiting for replacement mudguards because the ones with the bike were twisted and unusable...Been a month now. Not impressed.