Freebird: Handcrafted Leather BootsReviews of freebirdstores.com

Having recently discovered this brand, I went into my local store to check out their inventory. I found a boot that I liked, however they did not have my size in stock. They advised I could order it through them, and would receive it in approximately 1 week. Perfect, or so I thought. I ordered and paid $$$$, yet 2 weeks later, I've yet to receive it. The issue seems to be with FedEx, where tracking stopped updating several days ago. However, Freebird's customer service dept. seems to not care about the end-user experience, as they've responded very disinterested and unaccommodating. I have also spoken with store managers who seem very concerned, however, the issue has not been resolved. This is a horrible 1st experience, thus if the shipment does arrive, I may just return the product to the store and find another boot company. I will provide an update. Update: After having spoken with another rude CSR Silvia, I received a callback from a supervisor named Maggie. She was empathetic, kind, and reassuring, In short, after her call, FedEx finally updated the tracking, and my shipment arrived the next day. Unfortunately, the boots had defects, and I had to return them. The local store manager offered to reorder and provide 2nd-day air shipping. I will see what happens with the 2nd pair.

2 times I have expressed my concerns with my purchases. The Randi left black marks on my ankles and my black slides were slippery and uncomfortable. Freebird has stalled by asking tons of questions when I had answered them, only to have them say “sorry for your disappointment “. Don’t ever purchase shoes/boots unless you plan to get stuck with them if you are not satisfied.

Absolute worst customer service there is. Get this. Freebird emailed me a 20% coupon to use on a purchase. It didn't work. I read the promo code disclaimer that said sale price items excluded. This was a full price item. I reached out to customer service and after sending 6 emails back and forth with 2 screenshots showing the promo code didn't work I was done. The final straw was when they asked for yet another screenshot. ABSOLUTELY RIDICULOUS!!!!

I ordered boots that were shipped to me from another store. When I took them out of the package, there was an obvious defect on the toe. I took a picture of the defect and sent to Freebirds explaining that I had taken them out of the box like that. I wore the boots for one day anyway as I had bought them for a specific event. Freebirds customer service was awful. They never took responsibility for their craftsmanship and told me it was my fault. They gave me 10% back and told me to go to a cobbler to get it fixed. I am sorely disappointed in this whole experience. These boots are supposed to be high quality and when I called them on it, they basically said “oh well, not our fault.” Buyer beware, I don’t think these boots are worth the money they charge and the company doesn’t care about its customers!!

I bought a "sales" products. Black Sage sandals. Size : 6 too small Color : not black, dark brown They : Dont exchange because sales product I wrote about a 2x one star experience , and they don't let people go out for public.i never buy here again 🙃

Bought a pair of boots from the boulder Colorado store. The heal broke off within 48 hours. I sent a picture to customer service and they said they’d replace them. Waited two weeks for my replacement and they sent me a completely different pair of boots altogether. How hard is this to get right? This is the second time I’ve had a horrible experience with this company. Fool me twice I guess. Shame on me.

Ordered these boots because they looked extremely cute, but when they arrived the liner on the inside was all bubbled and not glued down everywhere. It was like this on both boots. I ordered the woodland black Croco. Also, in one of the boots was excess leather in the point of the toe, which made it very uncomfortable. For the price the quality is subpar. Will be returning.

I used to love freebirds. Not anymore, this company is the greediest company and would rather lose customers than make anything right. Never again.