Martell S.
Bad customer service
I placed an order on 11/19 and it is now 11/24 and I have not received any tracking information or updates!

Welcome to Fragrant Villa – A World of Luxury!At Fragrant Villa, we’re more than just a fragrance retailer; we’re a gateway into the world of luxury scents. We believe that fragrance is a powerful expression of personality, a final touch that completes your unique style. Our mission is to bring you an exclusive selection of the finest perfumes from across the globe, with an initial focus on the rich, captivating aromas of Arabic fragrances.We understand that our customers are as diverse as the scents they choose, and we aim to serve fragrance enthusiasts throughout the United States with a wide range of options. Our goal is to cater to your unique taste, helping you discover scents that evoke memories, inspire confidence, and bring a touch of elegance to every moment. By starting with a carefully chosen selection, we ensure that every perfume in our collection resonates with quality and authenticity.
Fragrantvilla (fragrantvilla.com) has 149 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Martell S.
I placed an order on 11/19 and it is now 11/24 and I have not received any tracking information or updates!
diane O.
before signing up you offered 10% to get my order... however when I placed the order you did not have anywhere to enter the code for discount!!!
R D.
I ordered YSL Myslf La parfum but YSL Myslf eau de parfum arrived. “Eau” is a different variant and cheaper. Will revise this rating if my order will be replaced without hassle.
Jhon A.
I haven't received shipping confirmation yet, the purchase was made 2 days ago
Response from FragrantvillaJul 3, 2025
Hello Jhon, Your order was delivered within 6 days of placing the order. For any issues please reach out to [email protected]
Sprinter V.
I placed a order and I haven’t received a tracking number , I emailed them and no response.
Response from FragrantvillaJul 3, 2025
Hello Sprinter, it seems that you gifted this product to someone who still hasn't redeemed their gift. You should have received instructions for redeeming the gift product, for any other issues please reach out to [email protected]
Nm
Diluted perfumes
Response from FragrantvillaApr 23, 2025
We’re truly sorry to hear you were disappointed. Your satisfaction means a lot to us, and while a refund has already been processed, we completely understand how frustrating this experience must have been. If there’s anything more we can do, please don’t hesitate to reach out at [email protected]. Wishing you a wonderful day ahead!
FC
Placed an order. It was cancelled within a few hours for "being out of stock." Yet, magically when I checked the website again, it was back in stock and the price had gone up $20+. Pathetic.
Response from FragrantvillaFeb 18, 2025
Hi! We’re truly sorry for the inconvenience you faced. Your refund was processed right away, and we also reached out via email. Stock and pricing can fluctuate due to demand, but we understand how frustrating this must have been. We’d love to make it up to you—please consider shopping with Fragrant Villa again, and feel free to reach out if we can assist you in any way!
John J.
Didn't receive my bottle
Response from FragrantvillaFeb 4, 2025
Dear John, We apologize that you had to go through the inconvenience. Kindly reach out to us at [email protected] and our team will resolve your issue ASAP. Have a great day!