Foxwell Technology CoReviews of foxwelltech.com

I bought 2 scanners last year. i53BT and the NT710. Total pain in the a** to login. Their website doesn't seem to work. I keep getting host not recognized or something like that whenever I try to Wifi from home router or Hotspot from my phone. The email support is delayed and always at night. I go to reset password and it says a reset email is coming and it never does. BimmerWorld recommends these scanners and it makes me question them too. Now my i53BT doesn't even show up on their website that doesn't work right. These jackwagons have 600 dollars of mine and these devices are a joke. Their support is a joke. I finally got the NT710 to update. Maybe these issues that I'm experiencing are as much my fault as it is Foxwell. I don't know. I will continue to edit my review. I want to be fair to them and everyone else

I own a Foxwell NT 644 Elite scanner. If I could give this product less than a one star review, I would. I have used this scan tool a couple of times already and it seemed to work rather well. I went to use it recently and it failed to do anything other than tell me my software is corrupted. I tried to update the software, but their FoxwelltechUS website does not work. It gives me a bad URL message. It's like there is no support for this product at all in the United States. So much for lifetime software updates. Whatever you do, DO NOT BUY FOXWELL SCAN TOOLS! What a waste of money!!

I can't believe they have such a convoluted method of selling their own software for their own hardware. It is pathetic to say the least. You buy the software...and the default appears to be to ship it to your address! Their system is set up to allow you to download but it doesn't work. I am able to update my current software on my device, but good luck trying to buy additional.

They're terrible. No US support number, they only answer emails at night and they take days. I bought an 809TS and it stopped charging immediately. They wouldn't replace it or do anything, they said talk to the retailer. Unacceptable.

I have had the same type of poor customer service other reviewers experienced. I asked for help on how to delete a fault message and received an incorrect response. I responded asking for a clarification and didn't get a response. I waited a few days for a response and decided they must not have seen my message so I asked again and still didn't get a response. It appears they lack the necessary courtesy to at least let you know why they can't or won't answer your question. Additionally, I have had a lot of problem with the operation of their OBD scanner and now can't get updates.

Terrible service terrible support terrible website Avoid these products at all costs they out of nowhere discontinue models without notice so you have a scanner it works on the cars trucks you bought it for but they will not let you update or even reinstall your software the FAQ includes links to websites they have shut down every area is separate and if you are on the wrong site nothing works. the registration for your scanner online will reset not recognize the scanner and will not let you add it. This means you have ZERO way to file a support ticket because it requires fields that you cannot enter information into along with un relevant information like car make model engine +++ essentially foxwell made it so theres no possible way to contact them. If you bought a higher end product or something like the NT630 elite you are SOL DO NOT PURCHASE Foxwell products why support a business that will not support you

Observe: I would give 0 stars if possible. I bought an nt530 from ebay. I literally used the unit 2 times to reset service intervals, it is kept as good as new. Only problem on the 3rd time I tried to use it, it won't turn on, it's dead. Neither the ebay seller or the foxwell company care to help me with a dead device. 200$ in the junk bin. Never again foxwell.

Purchased the nt630plus and did diagnostics Test on my vehicle. Put the scanner away after use and went for a drive. Car would not start? Further analyisis found a burnt out 60 watt fuse, windshield wipers would not work, total loss of steering, interior lights were all out? Tried communicating with somebody over there but there is no contact number for North America? Just a waste of my time and others because we thought this product was for real? They just take your money and leave you high and dry?