Foxwell Technology CoReviews of foxwelltech.com

Scanner wont do anything advertised at all. As far as i can tell, I bought a toaster. That wont even toast. Support is non-existent. What a waste of time and money. If I could give it negative stars, I would.

Scanner is excellent but back up is non-existent. Log into Foxwell site for upgrades only to be told my scanner is not registered to me. Sent photos of serial nos but still no response from Foxwell. $400 scanner now worth 0 without the upgrade. Good tool but poor support.

I bought a Foxwell BT301 battery tester from Aliexpress.(i already have problem-free foxwell obd scanner) It was double the price as the competitions but I thought, the quality had to be paid. And to my surprise, unfortunately, the instrument was not accurate what I told them.(measuring reference was a professional battery tester unit) They started to explain that the more I use the more accurate it will be :-) Sure. Even the most professional measuring instruments must be manually calibrated from time to time. The point is that I should have returned at my own expense, which would have been half the cost of the instrument. I do not recommend buying their product because if there is a problem with it, they will not take the responsibility. Fortunately it was not so expensive unit, so my loss was not too high... But no more foxwell product in the future...

bought a diagnostic device from this company because they advertised it with lifetime updates included. That was the main reason I trusted them and invested my money. Now, only a few years later, they tell me the product is discontinued and updates are no longer available. Instead of honoring their promise, they want me to pay $130 more for a new device. This is completely unfair and misleading. A company that sells products with a “lifetime update” guarantee should respect that commitment. Otherwise, it is false advertising. Very disappointed and I do not recommend buying from this company. Be careful — they do not stand by their own promises.

Some Foxwell units require require a non ODB cable to become bi-directional. No directions come with this cable, and they tell you to seek professional assistance to use it. In my case the cable plugged into the the cables of the security gateway located behind the dash under the radio. This required the removal of the dash facia, radio and security Gateway to use it.

I purchased a Foxwell NT530 scan tool with two softwares included for DIY diagnostic and servicing of my Mercedes Bench & Toyota Highlander SUVs. Very seldom use but after 2 years suddenly all the softwares has disappeared including the built-in OBD so I contactef Foxwelltech. With numerous emails I was advised to replace the micro SD card with a brand new unit. Used supplied card reader, format the new micro sd card and created SN file with unit serial no on it then download the existing softwares to the Foxwell website but unable to download the softwares even if multiple attempt. Foxwelltech engineers was unable to help fix the problem. They said remote technical support is no longer applicable to my scan tool serial number. My $300 scan tool is now useless and no further help or assistance from Foxwell. Will never buy any products from Foxwell again,

Foxwell NT710 I bought a Foxwell NT710 because of the advertised capabilities of being able to do full system diagnosis and comprehensive data display on Porsche models. Not sure if mine came defective but It cannot access the majority of the data of my 2003 Porsche Boxster S. Tried to get support from Foxwell but after months and several emails to them providing everything they asked for, they were not able to solve my device issues and refused to take it back and reimburse me. Very disappointed with this product and WILL NOT recommend it to any Porsche owner. If you want something that really work on Porsche's buy a Durametric (I borrowed one and works great), forget about Foxwell Chinese garbage.

Worst company experience I've ever had. I purchased a manufacturer-specific reader with extra software to read a second manufacturer. Nothing worked and the login to their terrible software never linked to the serial number on the unit to allow me download access. The scanner itself then read "SD disc corrupt" and was completely useless. Foxwell, told me I had it for too long to return (that was 3 days of ownership...) and after a number of BS statements via emails, said it would work fine if I hooked it up to my PC and simply gave them access to my computer through their "public" login instead of my secured login portal. Not sure about anyone else, but who thinks it's safe to give a Chinese company access to your computer and data?? It would have cost them 50 cents to send me an SD card with the proper software on it, or at least allow a return on a defective item that was 3 days old and never used. Completely garbage company and possibly a data collection scam.