Mike G.
DO NOT RENT CARS FROM FOX
DO NOT RENT FROM FOX, ESPECIALLY IN FT MEYERS FLORIDA!!!!. Make sure that if you are going through Priceline or whatever- make sure to check to see if they are using Fox Rental. To be honest- I had never heard of them. I did a quick google search and found that they were a national company and decided "they must be a good company to work with." Nope. So FAR from the truth. You will want to avoid them at all costs BUT- if You are flying into Ft. Meyers- and you happen to rent from this outfit... The rental place is not on property. You have to take a shuttle. They have hours posted on their web page, but they do not abide by them. So- get this.... My wife and Son were going down there. I made all the arrangements, so I suppose, this is my own fault for not reading reviews. I called the corporate office and requested that the car be put in my wife's name. They said "no problem." In fact, they even talked to my wife and approved it. Great!!! Nope. They got there late and couldn't get the car. Ok- they knew that my wife was getting in late. Ok? So- their website said that they opened at 6am. My wife made arrangements with the hotel to get her their at 6am. Nope. Closed. She then had to leave and go back at 7am. They then find it open. This is when things get fun. My wife said the place is pretty run down and the cars are questionable. So.... They had the "privilege" to work with a person named "Angel." Even though I had called Fox Corporate and got everything squared away - 'Angel' was going to deny my wife the car because I am the one who rented it. My wife explained that I had called in and made the arrangement. Angel said "he probably called Priceline." My wife then explained that I called Fox Corporate. Her answer? Well - they didn't tell us. THEN... she said "I will let it go this one time." What? I'm sure I'm forgetting some details, but I also think I'm painting a REALLY good picture. So, my wife asks about insurance. Fox Insurance $160. Great. She gets the keys and goes out and finds a Nissan Versa. A compact car. I had rented a mid sized sedan. My wife asked Angel about this and she said "Oh- because you didn't get here on time, I had to give it to someone else." I wish my wife would have called me at that point - but, she was too flustered. Here's the problem with that reasoning. They closed at 12am, they supposedly knew she was getting in late, and they opened 1 full hour later than what was on their website. HOW did that car be given to another. The Bigger Question is - Was there only ONE mid sized Sedan on the lot? So They also made my wife pay for toll bridge fees, $25 a day. Guess how many toll bridges they crossed? Zero. It's a stupid scam. My wife ended up getting that money credited back. Taking the car back was easy because they worked with someone else. Either way - DO NOT RENT FROM THEM, ESPECIALLY IN FT MEYERS FLORIDA!!!!! Oh - I almost forgot. I called them today because I wanted to get credited for the downgraded vehicle size. There's no number to their desk, so you have to talk to Corporate. They wouldn't let me do anything without the Driver's approval. huh? The CC is in my name. Are you pickin up what I'm puttin down? I rented it, put it in her name via corporate. When she tried to pick it up, they almost didn't give her a car because I am the one who rented it. Then- when I call them up, to try and get a credit- they need authorization from my wife. OUTSTANDING!!!! that's me yelling sarcastically. It's like nobody is actually entering data into a PC or that Data isn't going into a Database and it isn't accessible by anyone.... So- given how shady of an experience my wife had, she was nervous the entire trip about scratching the vehicle because she knew they would charge a huge amount. We are closely monitoring our CCs to make sure they don't try to charge us for any BS. Did I mention - DO NOT RENT FROM FOX, ESPECIALLY IN FT MEYERS? I was just reading through the rest and noticed that Fox Corporate adds comments to some. So- they see these. I think they need to take some time and reflect on what their company stands for. Because- I don't know how many times I've seen the word "Scam." Is that what you want to be known for, Fox Rentals? Do Better. UPDATE: Talked with customer service. For the downgrade, they offered credit towards our Next Rental with Fox Cars! I laughed so hard I had to set the phone down. Ultimately, they gave us a $5 Refund. Not $5 per day, $5 flat. Hoooray!!!!!