fox-pest.comReviews of fox-pest.com

Very disappointed — not what we agreed to We recently signed up with Fox Pest Control after their salesman, Joel, came to our home and went over the service plan with my husband. The agreement was to clean the spider webs, spray the foundation for pests, and treat the entire front and back yard with granules, including spraying our pavilion. When the technician arrived, I personally went over the service with him and confirmed what was supposed to be done. He told me he would clean the webs, spray the foundation, treat the entire yard with granules, and spray the pavilion. Unfortunately, that is not what happened. The technician went around the house clearing the webs, sprayed the foundation, and then used a handheld spreader to walk around the house. He only used one filled spreader and then left. The entire yard was not treated as we had agreed, and I am also fairly certain the pavilion was not sprayed. I noticed the difference immediately. When I walked into the garage, I could smell the product that had been sprayed around the foundation—it had a very strong odor. When I walked around the pavilion, I did not smell the same product or anything comparable. My husband contacted Joel about the problem. Joel initially contacted dispatch and arranged for the technician to come back and complete the service. We were then told that dispatch had not given the technician all of the instructions. However, that explanation does not make sense because I personally spoke with the technician before he started. He knew he was supposed to spread granules throughout the yard and even told me to run the sprinklers for 10 minutes afterward. Joel later contacted my husband again and changed his explanation, saying that Fox only spreads granules 20 feet out from the house and that they would not be coming back to complete the yard treatment. If that is the company's policy, it should have been clearly explained before we agreed to the contract, not after the service was only partially completed. What is most disappointing is not simply that the service wasn't completed as we understood the agreement. It's the way the situation was handled afterward. We expected the company to stand behind what its salesman told us and what we discussed with the technician. Unfortunately, based on this experience, we feel we were told one thing when signing up and given something different when the actual service was performed. That's extremely frustrating and has left us with very little confidence in Fox Pest Control.

They seem to hire people to spam websites with links. Mine was one of them. Steer clear!

Don’t use Fox Pest Control. They are not a local company. All calls go through their call center in Utah. I signed a contract for mosquitoes and ticks and it worked for the first 3 months and then they sent an inexperienced technician in the rain. I have cameras and he didn’t bother to spray the front yard and was here for about 5 minutes. They had to come 3 times and then billed me for the 3rd time. They didn’t change out the bait stations for mice control because some had mold in them. They came for maintenance when I wasn’t even home so they never came inside. I cancelled the contract and was promised a credit by one representative and I never received it. I called again and was told no because they waived the $250 cancellation fee. Mind you that their contract stated it started in March and I never even spoke to them until April. I was billed a month in advance before they even sprayed which was mid May. Find a real local company that you can actually contact directly.

Fox treated the yellow jacket nest inside the door frame siding/wall outside of my house. When I called them, they said I have to give them my credit card info before setting up appt. They told me the price of $270 for this service and I think that's pretty high but I needed it because the bees were already inside my house and other companies were not available until few days later. When Fox arrived, they went ahead and did the service without discussing with me and they did not ask for my approval. They charged me a hefty $270. They treated the nest by simply puffing d-fense dust into the siding. They limit the treatment to only two visits, that's it and if the bees come back, they said it's either you pay again or join their yearly service. I think paying another hefty $300 is ridiculous so I'm on my own. They wouldn't get rid of the bees inside the house that came from the nest outside. And they wouldn't seal the bees' entrance(s). They don't always respond to your concerns. Currently I have been monitoring the bees' activities, and I have sealed off the bees' entrances myself. I've armed myself with puffer and dust should they come back. Since they refuse to come back to continue the treatment, I'm not happy. I would give 5 stars if the company is above and beyond. This company isn't.