FortunePurple Reviews | Read Customer Reviews of fortunepurple.com

FortunePurple Reviews | Read Customer Reviews of fortunepurple.com

FortunePurple reviews

Showing 45 reviews with 1 star · Clear filters

Gabriel S.
Sep 6, 2026
Website is a Scam
I signed up, played a little bit, and a day later tried making a redemption. My account then got restricted. I contacted customer support and they claimed I was flagged for AML (Anti-Money Laundering). How is this possible after one day of purchasing and playing $180? I'm actually down money. I then asked them again for my money back and they told me to keep playing and *maybe* they will enable my account again. This is straight up stealing. If they do not refund me my money within the next few days, then I will be filing disputes with my bank to get my money back. My user id is 8990731677 if FortunePurple decides to refund my money.
Response from FortunePurpleSep 7, 2026
Hello, We sincerely apologize for the inconvenience and understand your concerns regarding the account restriction. After reviewing the account, we found that the restriction was triggered because a redemption request was submitted shortly after the purchase, before sufficient gameplay activity had taken place. To allow the account activity to be reassessed, we recommend continuing to play normally for a period of time. Once a longer record of regular gameplay has been established, you can submit a request for the restriction to be reviewed and lifted. Thank you for your patience and understanding. Sincerely, The FortunePurple Team
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readwritemedia
Sep 5, 2026
The problem started when the site won’t…
The problem started when the site won’t let me verify myself so I can redeem my money. So now I don’t want to use it. I don’t have problems with any other site I use. Sure doesn’t help that I see more reviews with the same issue and no resolution. Ugh Update: even closing the account is a difficult process so I gave up. I just won’t use it. I’ll stick to Crown Casino, Lonestar and others that are easier to navigate. EDIT: this response is nonsense and don’t fix anything. You lost a customer. EDIT: I almost gave it a second chance thinking maybe it was me and then I saw the new RECENT reviews. They are terrible and not worth the risk of not getting your money!!
Response from FortunePurpleSep 7, 2026
Hello, We sincerely apologize that your experience did not meet your expectations. As each account has different circumstances, verification requirements and processing times may vary. Our team carefully reviews every verification submission and support ticket and works to process each case as promptly as possible. We understand how frustrating this process can be and appreciate you taking the time to share your experience with us. Sincerely, The FortunePurple Team
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dmonfortunepurple
Sep 2, 2026
Site Is Complete trash i made enough to…
Site Is Complete trash i made enough to cash out when to try to cash out and was told they could not complete my kyc after providing the documents multiple times they completly refuse to help me giving me the same copy and paste response over and over Edit 1: after 20 hours still no response from the support other then same generic answers that theres nothing they can do and that the documents they asked for arn't good enough
Response from FortunePurpleSep 2, 2026
Hello, We have forwarded your information to the relevant team. Please keep an eye on your messages for any further updates, explanations, or next steps. Sincerely, The FortunePurple Team
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Christina
Aug 21, 2026
Verification
It appears that I am verified through sumsub but when I attempt to complete verification on the app it tells me that unfortunately we were unable to verify. I spoke with someone through the chat option sent my id front and back and a selfie holding my id. Sumsub has my address and ID verified. I was told a ticket was being created to investigate this issue and can take 48 hours I am unsure what needs to be investigated i play on other sites such as crown coins , golden hearts , grand fortune and have not encountered this problem. While waiting for verification I made a purchase and actually increased my winnings. I would like to get this resolved please. Thank you for your time
Response from FortunePurpleAug 21, 2026
Hello, Thank you for providing these details. We have located your previous submission in our system and have forwarded the verification issue, along with your email address and the relevant information, to our team for further investigation. As soon as we receive an update, we will notify you promptly. We sincerely apologize for the inconvenience and appreciate your patience while we work to address the issue. Sincerely, The FortunePurple Team
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Atom G.
Aug 20, 2026
Customer service
Customer service
Response from FortunePurpleAug 21, 2026
Hello Atom, We are sorry to learn that your experience with our customer service did not meet your expectations. Please provide a brief description of the issue so that our team can better understand the situation and assist you accordingly. You may also contact a moderator through our official community for further assistance. Sincerely, The FortunePurple Team
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Mindy Anne S.
Aug 18, 2026
No bonuses at all. Tight tight tight
Played and played from 10 cents up to 2.00 sc a spin and couldn't get a bonus. Its frustrating it gets you to .98 cents away from cashout minimum and nothing, zilch, nada. Not sure if ill buy another package. Ive had nothing but issues with this site
Response from FortunePurpleAug 19, 2026
Hi, We understand how frustrating it can be to play across different bet amounts without triggering a bonus feature, especially when you’re close to the redemption minimum. Bonus features and game outcomes can vary from session to session and are not guaranteed at any specific bet level or within a certain number of spins. If you’ve also experienced technical or account-related issues on the platform, our support team can review those separately to make sure everything is functioning as intended. Thank you for taking the time to share your feedback.
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Ben
Aug 15, 2026
Total scammers right here, folks!
Complete scammers! After 2-3 redemptions, they will suddenly restrict your account from making any further redemptions (essentially stealing any current balance you have). Run as far away from this site as you possibly can and don't look back!
Response from FortunePurpleAug 17, 2026
Hi, We’re sorry to hear about your experience and understand why a restriction on redemptions would be concerning. Account or redemption restrictions can sometimes require additional review, and the circumstances may vary from account to account. For privacy and security reasons, we’re unable to discuss specific account details publicly or determine the reason for a restriction based solely on a review. We would, however, like to have your case properly investigated, including the status of your account, any redemption restrictions, and the balance associated with it. Please contact our official support team with your registered account information so the appropriate team can review the situation and provide you with a clear explanation of what happened and what steps, if any, are required. We take concerns regarding redemptions seriously and appreciate the opportunity to look into this further.
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Ds L.
Aug 14, 2026
Use other casinos
Do not recommend. They will let you redeem once then when you try again they will ban your account. I stead of putting a time frame in place for redemption they ban account instead. Use other more legit casinos like lucky hands or cluck, hello millions, crown coins and so on. I really thought this site was going to be good but just another one that is hurting these sites. I have already talked to customer support and they just give you the same old crap thst they have to cause its their job so purple fortune do not reply to this saying contact you so we can investigate. Sites like this one and sixty six casino should be closed and shut down but unfortunately they stick around and hurt all the legit honest sites. Just another low budget crappy casino
Response from FortunePurpleAug 17, 2026
Hi, We understand your concern, especially since your account was restricted after you had previously completed a redemption and you’ve already contacted our support team about it. We want to clarify that accounts are not restricted simply because a player has successfully redeemed. Account restrictions are based on account-specific circumstances and may require review by the appropriate team. Since you’ve already reached out to support, we won’t ask you to repeat the same process here. Your feedback regarding both the account restriction and the explanation you received has been noted and will be reviewed internally. For privacy and security reasons, we’re unable to discuss the specific details behind an account action publicly. However, we understand that situations involving account restrictions require clear communication, and we appreciate you bringing your concerns to our attention.
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