Amber S.
So I was playing a game
Update....I sent them my information like they asked in the reply and still haven't given my money back . Contacted a company for class action lawsuit and federal investigations was contacted along with gaming enforcement So I was playing a game. Come to find out the game had a glitch they had fixed the glitch and reviewed my account. Took theoney out that I won on the glitch once they fixed it they sent me a email stating my winnings were fixed and balance might be lower so then that left me with a little over $2000 to redeem. So I go and redeem $1000 cause that max while waiting on that I redeemed $150 and then $50 my 150 and 50 were approved but my $1000 was declined and on top of that they took all my money but yet I have email proof that my account was fixed before I even redeemed my remaining winnings. Am also reporting to gaming enforcement. If they don't put my money back in my account
Response from FortunePurpleOct 16, 2026
Hi, we're truly sorry to hear about your experience and understand how frustrating and concerning this situation must be, especially after receiving confirmation that your account balance had already been adjusted. We understand your concerns regarding the declined $1,000 redemption and the subsequent changes to your account balance. We take matters involving game results, balance adjustments, and redemptions seriously, and we'd like to take a closer look at what happened. Could you please send us your info for us? This will help our team review the previous adjustments, redemption history, and current balance in detail. We sincerely apologize for the frustration and confusion this has caused. Thank you for bringing this to our attention and giving us the opportunity to investigate further.