TrustPilot U.
Bought Forex Truck Turbo EA through ForexStore.com
Bought Forex Truck Turbo EA through their website. EA turned out to be not as described, lost 20% of balance in first two weeks since I started it. Developer has stopped responding to my e-mails. So I contacted the Store to get assistance. And guess what, after the first e-mail exchanged when I explained that I require a full refund in line with their refund policy, they stopped responding. Zero communications, no reply to anything. I cannot use the EA and cannot get a refund as promised. I've opened a chargeback claim with my card provider, will not let them rob me blind. You have been warned! EDIT: your reply is a total lie, I've sent you more than 10 e-mails, same to the EA developer. You completely ignored them all, stopped responding when I mentioned refund. I was successful charging back my money via credit card. The process took almost two months. Did you contacted me during two months claim window? No, absolutely not. So please do not lie to me now, trying to make things better. Let this be a warning to future users of your store.
Response from ForexStoreMay 16, 2024
Hello. We are sorry about your loss. The developer also has the same StopLoss on his account as you can see - unfortunately, it could happen sometimes. But losses already have been recovered with trading. We never ignore our clients and always respond to emails. Please check your spam box, possibly the reply message is there.