Forest Trail Academy Reviews | Read Customer Reviews of foresttrailacademy.com

Forest Trail Academy Reviews | Read Customer Reviews of foresttrailacademy.com

Forest Trail Academy reviews

Showing 26 reviews with 1 star · Clear filters

ED
May 31, 2019
There was absolutely no oversight into…
There was absolutely no oversight into our daughters education. No follow up or support for her. She was far too young to be expected to know what to do.
Response from Forest Trail AcademyJun 18, 2019
We regret to hear that you felt there was inadequate student support. Support in online education often looks much different than what students and parents are used to in the brick and mortar school. Specifically, younger students will require assistance/guidance from a parent or guardian. No matter the age, our teachers are available for live help during virtual office hours and will respond to messages sent via the message center within 24-48 hours. Teachers also provide feedback on student assessments and follow up with students who haven't been active in their course. We welcome all feedback/suggestions for how we may better support our younger students and their parent/guardian.
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Christine
May 31, 2019
No teaching happened and there was…
No teaching happened and there was really no school. No learning. It was beyond weird and I would never recommend this place. Ever.
Response from Forest Trail AcademyJun 17, 2019
We're sorry to hear you didn't have a pleasant experience. Given the asynchronous nature of our online program, learning and teacher support/interaction look much different than the brick and mortar classroom. Students who would like live help from their teacher(s) may attend virtual office hours. During office hours, teachers can answer questions, give live presentations, work through examples, etc. Teachers are also available by message center, responding within 24-48 hours. In addition, teachers provide feedback on all submitted assignments in an effort to help students identify and correct their mistakes. That said, we understand that distance learning isn't for everyone and we wish your student the best.
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Shaugnessy
May 31, 2019
Administration is not responsive to needs of diverse students
Administration was not willing to work with our views and beliefs. We will not be forced to participate in lessons having content that we find objectionable. They were unwilling to accommodate our needs which resulted in our going elsewhere and losing the time and money we invested in the program.
Response from Forest Trail AcademyJun 12, 2019
Although we are not a parochial school, we do our best to comply with requests for alternate assignments due to religious views and beliefs. That said, it can be challenging to provide an alternate assignment that meets the request while also meeting the rigor, benchmark(s) and objective(s) of the standards to which our curriculum is aligned. While we regret that we were not able to fully meet all of your requests, records indicate that our teachers complied with multiple requests for alternate readings/assignments.
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Fatima & S.
May 31, 2019
Not satisfied at all
They don't help students with their course study.
Response from Forest Trail AcademyJun 12, 2019
Thank you for taking the time to leave a review. We regret to hear that you feel there was inadequate help. Support in online education often looks much different than what students and parents are used to in the traditional, face-to-face, brick and mortar schools. Our teachers are available to students via the message center and virtual office hours. Teachers are required to respond to messages within 24-48 hours and hold live virtual office hours twice a week where students can get help in real time.
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Bernadette
May 31, 2019
Crooks
My child could not handle the curriculum due to mental health issues. No credit was earned we literally were enrolled less than 2 months. Wouldn't give me a refund or let me out of payments. Threatened my credit rating and to go to collections. Had to negotiate a "buy out" Spent hundreds for nothing. EDIT: They replied that they have a 5 day "window" for you to decided if the program is right for your child. Because five days is just such a generous amount of time. Please. My child earned NO credit, did very little work and I had to fight to get a "buy out" from full tuition. For what reason? We got NOTHING from them why would they feel they needed a full payment FOR NOTHING? Because they are greedy thieves that's why.
Response from Forest Trail AcademyJun 20, 2019
We are sorry to hear these sentiments in regards to our tuition policy. In an effort to be transparent about our tuition/refund policies, all information is provided on the enrollment forms (including the parent/student handbook, which must be signed by a parent) and our website. Per policy, tuition is due in full upon enrollment. We also offer a 5-day refund policy, in which families have 5 days from enrollment to determine if our program suits the needs of their student(s).
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Donna W.
May 31, 2019
Terrible experience
Terrible experience. Heartless people running this wanna be school. My son did not like the program 3 weeks in and did not complete thr course. Now FTA has put me in collections!! Dont waste your time or money folks!!
Response from Forest Trail AcademyJun 15, 2019
We are sincerely sorry to hear these sentiments in regards to our tuition policy. Upon enrollment, parents are required to sign all enrollment forms including the parent/student handbook which indicates that they are responsible for the tuition in its entirety. Tuition and withdrawal/refund policies are also available on our website.
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Karla & A.
May 31, 2019
Held our grandson's credits "hostage"…
Held our grandson's credits "hostage" when we chose to take him out after 8 months for financial reasons. He never got the credits and it put him farther behind in school. BEWARE! As far as their competence as an educational institute, they seemed fine.
Response from Forest Trail AcademyJun 17, 2019
We are sincerely sorry to hear these sentiments in regards to the release of records. Your student was enrolled with a partner program that utilizes our educational program. Your withdrawal was from the partner program. And unfortunately, per our policy and the agreement made with our partner program in which your student was enrolled, we are unable to release academic records with an outstanding financial balance. Please contact us upon settlement with the partner program and we will be happy to release your student's records.
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Unhappy P.
May 31, 2019
This is a sub-par school
This is a sub-par school. Very disappointed. The #1 most important stressed issue was NO PLAGARISM to the point that it was so time consuming to try to do anything that learning was subjugated. DO YOUR RESEARCH ask around and choose a program that is intuitive and easy to navigate. This one is NOT.
Response from Forest Trail AcademyJun 11, 2019
We do take plagiarism and academic integrity very seriously, as all accredited schools should. Our plagiarism policy is outlined in the student/parent handbook. The mandatory orientation course revisits the policy and explains what plagiarism is and how to avoid it. The introduction chapter of every course includes information about plagiarism and citing sources. Teachers are always available to answer questions about plagiarism and provide students with guidance and support as they learn the proper way to cite sources.
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