FommyReviews of fommy.com

I ordered an in car cradle that was advertised as having a charger included and aled display to show blackberry was charging. Received cradle in post but it does not come with charger and no installation insructions just cheap bits of plastic. Cannot make Contact on phone keep getting told to call back later by automated voice. No response to e-mail to customer care dept. wil be contacting trading standards as i feel i have been defrauded.

Ordered - and paid for - two items for Christmas gifts. They never arrived; when I asked (after Christmas) about delivery, customer service was very slow in responding, and after several emails, they finally told me the items had been delivered in December. I never received them. I've finally been told that because I didn't complain within two weeks, I'm out of luck. Since they did not notify me that the items had been shipped, how could I complain within two weeks? Money down the drain.

Placed an order with Fommy on December 31st -- goods advertised as ready for shipment in early January. Received a prompt invoice but no goods or even an alert about potential delivery delays. Contacted customer service via site's chat application after 15minute and counting wait while trying to reach them by phone. First support rep promised I'd receive my goods via priority delivery on Feb. 8th. Items never arrived and again no courtesy message about any shipment issues. Next support rep merely offered "compensation" by way of suggesting the items might arrive in early March. Very frustrating experience. Finally just requested they cancel my order. Found same items elsewhere online -- not only with faster delivery but cheaper too!

I ordered a case and charger for my new phone - the youtube clips on the item page made it appear that these people were hands-on. The email confirmation of my order stated that I would be receiving an invoice with tracking number shortly... After 2 weeks and no shipment of my item I called and was told one of them was on back order and it was holding up the shipment, my card was charged, and nothing had shipped. I canceled the order and I'm STILL WAITING for my refund to go through despite being told by the customer service in India that it was refunded DAYS ago. Remember this: Everything you can find on this site, you can find somewhere else. Start with an operation you can count on, like Amazon or even Ebay.

I ordered a speaker system on Dec. 17 2009. Was promised it would be rec'd by Christmas day. It was not. Called one week later and was told it was on back order. Called today and was told they are not getting any more in and that my credit card would be refunded. This is one of the WORST companies I have ever done business with. My cc was charged and no one was planning on contacting me and telling me anything. I spoke with numerous people and was passed around with the hopes I would just hang up. After being told to basically deal with it.. my credit card is being refunded (so they say, I will check this daily) and I am left without the product I ordered a month ago!!! Rude employees who huffed and puffed and raised their voices at me and just didn't care that they are in the retail business and can't provide products to paying customers. I WILL NEVER DEAL WITH THEM AGAIN AND I WARN YOU ALL TO NOT!!!!!!!!!!!

I ordered a phone case on 12/1/09. After 1 month and a couple of days, I still have not received my item. They kept pushing the shipping date back. I kept talking to them via their online chat system. And they kept saying the same thing, got pushed back, don't have it yet, etc, etc. Very bad service. I finally asked for my money back, and the one employee took forever doing it, and after it was done, 5-10 mins after waiting, he just said bye and hung up. Do not deal with company at all.

I still have not received my product and they charged my card in November! They change the ship date and do not communicate by phone or email in a timely manner. They are the WORST I've encountered on the web. Their sub company is called mycellworld.com - stay away from them!

I ordered at 7th of december at fommy.co.uk. It was a item, which, at the moment of ordering (and paying thru paypal!) was in stock (green), even the day after, it remained "green". I expected to get the item before xmas, it was time enough, even for delivery to germany. The tracking told me, that the item was in "transit" so i hoped the best. 15 days later i asked per eMail about the delivery. No response until now. Same status. I called the customer service and they told me it was temp. out of stock and would be sent at december 28th. If that was right, the online status of today (29th) should tell me something different, but it's still "transit". The online-chat told me, that they expect delivery on January 4th. I have no hope in that anymore. [-] no reply to emails [-] non specific online tracking [-] no information about delays [-] listing items as in-stock, which are not [+] online chat They should go to the amazon-school, that company knows, how to act.