FommyReviews of fommy.com

Fommy took my order and charged my account six days later. After no receipt of merchandise, I called 24 days after the order and was told it would ship 3 days later. Fifteen days after that, with no receipt of product, I called and was told the item had been discontinued and the order canceled. My call and e-mail to Fommy concerning the issuance of a credit have yet to be answered.

On 9/14/10 - I sent back solar charge battery under valid RMA number. They received on 9/16/10. Today 9/27/10, having not received the replacement, I called to inquire. Customer service told me warehouse received USB cable, but no battery. There is 100.0% chance I delivered battery only. In fact the cable is here on my desk. Issue escallated to supervisor. He tells me the same story. Then I asked if I could be transferred to their receiving supervisor. Sometimes people make mistakes. I am thinking someone erred on noting the correct part number upon receipt. He says cannot transfer me over or get in contact. His only resolution was to send a new one back and charge me item + shipping. So summary, they claimed receipt of a negligable value USB cable, but no battery. Cable sitting on my desk, here. Easy to prove unshipped cable. Not so with battery not in my posession! Resolution for me to pay a second time? Now I am concerned about delivery back again. Supervisor claims it will be sent today.

Please dod not shop with this company. I purchased an EQ7 unit and it was obivious it had been opened and used. I tried to return the unit and all emails were returned as invalid or nonexisting address. When call the 866 number I was put on hold, dropped out, and told they could not answer my call "today". Finally talked to someone who could not speak English. Got some RMA number and return form, however in small print it does not guarntee return will be accepted. This was NOT in the retrun info. when I looked at it before i BOUGHT iit. Will never shop here again.!

The product was not shipped after months of waiting. Some guy that could not speak english named Saveen answered the phone and promised the item would be shipped but lied many times. He promised to waive shipping after a while and did not do so. Now calls go unanswered. DO YOURSELF A FAVOR AND NEVER DEAL WITH THIS WEBSITE.

I ordered a sell phone case for my new phone on thursday july 29th. I got the standard shipping so it was suppose to arrive by wednesday august 4. Well come friday august 6 it still hadn't shown up. So i call the customer service and with no surprise i got some Indian guy, an out sourced costumer service rep that had little to do with fommy.com. I asked about where my case was he told me they were gonna ship it that day and that i would get it by next friday august 13. When i ask why on earth did it take so long to send out he paused for a minute and just repeated what he just told. This happened 2 times before i said fine and hung up. I was out of luck because no where else has case for the phone since its new. Well come friday august 13 i get a call. Its the same guy calling to say my address not accepted by usps. Well that retarded since i get stuff in the mail all the time. Further more how did it take a week to figure it out. I held back from cussing this guy out and gave him a new address. I asked again why it took a week to figure it out and he again just kept repeating that My case should arrive next week on tuesday august 17; 20 days after i ordered it.

I ordered four different items from this web site. They told me orginally they would ship out right away but then changed their story when one of the items was on back order. I don't understand why they wouldn't ship out the three other items and I didn't feel like waiting another two weeks for my products so I canceled my order. I was told my account would be credited 3-5 business days. It has now been two weeks and they have still not returned my money. When I called today I was told that they "forgot" process the return. Hmmm...great way of doing business. I wonder how many other people they have done this to. If I do not receive my money back in 3-5 business days I am going to call the BBB on them. They should not be in business. Their customer service reps are un-caring, insensitve, and rude. They also have a HEAVY accents so I can barely understand what their saying.

I made an order in January and it is now almost April. I called them 4 times to see where my order is but they "still do not have it!" What kind of business does not even attempt to communicate with its customers, at least to say "hey sorry it will be more time...???" This place is a joke and all I ordered what a measly phone case!

I bought a solar charger that listed my LG phone as one of the phones it was compatible with. It was complete bullshiit. The product did not work with my phone as advertised. Now i am going through their crappy proccess of returning the item. Worst online company I dealt with. Its run by shifty people