Karan
WORST portal ever to book flight …
WORST portal ever to book flight tickets!!!! My Trip Number: MF165264018 My experience from yesterday: Booked flight tickets (~$1250) got immediate successful booking message but with ticket status as Pending. It has been 20 hours since booking and I haven't received any ticket confirmation yet. On top of it my reservation, for which I have successful transaction receipt, is not even searchable in flying.com portal anymore (unlike yesterday). The transaction is still reflecting on my credit card and thus I have no idea at all whether I am going to get a ticket or not. So, I can't even book the ticket from somewhere else. It's been more than 24 hours now and I haven't received any ticket confirmation yet. BEST PART: Their customer care is I guess only one person with no way to escalate. She just makes false promises and commits of reverting in next 2 hours and then she does the same every 2 hours. She just puts everything on finance department which is not available for the whole day in this case. She doesn't even have a way to contact so-called "financial dept" apart from just leaving them a note. She doesn't even know what are their financial department's working hours. When you write to them and at their portal multiple times (I did 4-5 times), you might get lucky and get a response which is completely USELESS which say 'keep waiting'
Response from Flying.com ✈Jan 4, 2018
Hello Karan, We are very sorry to hear about your experience and would like to apologize for the inconvenience. We have received all of your emails and messages and my colleague has replied with information in relation to your ticket booking. The issue with the delay in your confirmation email was an exceptional one time occurrence. Hence, our team needed some additional time to figure out why your confirmation email never came through and to prevent this from happening again. If you have any other concerns please reply to the email my colleague sent you so that we can keep a clear record of your case. Safe travels!