FlyhomesReviews of flyhomes.com

Response from FlyhomesNov 13, 2020

Steve, thank you for your review. We're sorry to hear you weren't able to connect with our team on this issue. We've escalated your request and a manager on our Loans team has reached out to you to follow up. Please reach back out to us if this issue hasn't been resolved. Best, Reali

Response from FlyhomesSep 26, 2020

Dee, Thank you for posting a review – we're sorry to hear about your experience. After looking into the matter we understand that there were some unexpected costs that came up during the purchase of your home. During the process, out of good faith, Reali paid the $5,000 in HOA fees that were owed. At closing, we believe all parties involved were happy with the outcome and were glad to offer this out of pocket solution to make things right on your behalf. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to reach out via [email protected]. Best, Reali

Response from FlyhomesSep 16, 2020

Thank you for sharing your feedback. We're sorry to hear that you did not have a better experience. Please feel free to reach out to our team at [email protected] with any further comments, concerns, or suggestions. We would like to investigate further on your behalf. Thank you, Reali

Response from FlyhomesAug 7, 2020

Anda, thank you for taking the time to share more about your experience. Our team blends high-tech with high-touch services to make sure you're getting the best of Reali. It sounds like this time we could have done better. If you would like us to follow-up with you, please send an email to our team at [email protected], and we will get back to you. Best, Reali

Response from FlyhomesJan 29, 2020

Thank you for taking the time to share additional details about your experience with me on our call yesterday. After connecting with you, it's clear that our mortgage team can improve the process of following-up with individuals after an application is submitted. I'm sorry about the confusion and inconvenience we caused you. I will share notes from our call with the rest of our team so we can improve our process going forward. Thanks again for your time and honest feedback. Best, Tom K. Reali Loans

Response from FlyhomesJan 16, 2020

Sady, we are sad to hear about your experience with Reali. We take your feedback seriously and want to understand what happened here. Will you please send an email to [email protected] with your full name so we can investigate further? Best, Reali Team

Response from FlyhomesJan 29, 2020

Ceci, Thank you for taking the time to speak with me about your experience with Reali Loans. I appreciate your honest feedback and will share your notes with our team. Our goal is to provide a streamlined application process, cutting out all unnecessary paperwork. It sounds like in your case, and we can do better. Going forward, we will make sure our team takes the time to thoroughly review a customer's file before requesting documents they may have already submitted. Best, Tom K., Reali Loans