FlightelfReviews of flightelf.com

The flight elf, drone and controller are good, steady, relatively reliable. There software however is the worst! I have two phones.Neither of which will link to the controller or the drone. When I try to download software that is basically f t p related my phone, both of them said that this was dangerous software and not to download it ! Well being stubborn.I told the phone to go ahead and download it and install it.Anyway. My Samsung S24 ultra, would never let me completely download it or install it. An older Motorola phone did permit me to install the software. However, it crashed regularly came up with a message to scan a QR Code from the controller. When I did this, their attempt at A Camera app would not let you snap a picture of the q r code and the app repeatedly crashed. Another annoyance is recharging. The controller has a type c u s b, and the drone battery has a micro u s b.duh! I live in a relatively remote area, so there really aren't any magnetic interferences. However, I have to run the geomagnetic stabilizer calibration Every time I, go to fly the drone. it fails most of the time on the second part of the calibration. Their email tech support is also somewhere between useless and nonexistent. The first time I contacted them with specifics of my problems. They basically add me quote, fetch a bone and get them the invoice number. The second time they sent a link for me to watch a video on their website, which had basically the exact same information as their documentation, which, by the way, is written in chinglish and barely understandable.. I'm still waking for the reply on the third email attempt. The remote control has a nice led viewer and appears to be solidly made. Unfortunately, it is very slow to respond, and sometimes it literally takes twenty or thirty seconds for a tap to be recognized. The main booklet that comes with the drone features, a remote control That is not the one that actually ships. After searching a bit, I found another instruction manual that was roughly two and a half inches by three inches and the font size in that is maybe point five anyway, it's so small.I couldn't even read it with a magnifying glass. To sum up, the hardware is basically solid, but the software is absolutely horrendous, and the two must work together or you end up with a very frustrating investment.

Greetings, I am a researcher and use the drone to film river conditions along a 300m stretch of river. The drone I purchased was the Cinemaster 2 Pro Carbon Fiber. I purchased the "two battery" pack option as it offer "48 minutes of flight time". The batteries only last about 9 minutes each. Here is the big issue, after receiving the drone in late August 2024, I complete calibration of the drone and the gimbal. I do this before each use to ensure correct and stable flying. Early last week, 16 September 2024, while out in the field conducting research, it was time to film my study reach. I calibrated the drone. Once calibrated, I started the drone and then initiated the "one button take-off" feature built into the drone. As soon as the drone took off, it rapidly gained speed, circled and twirled several times before crashing into the ground. Two stabilizing arms were broke, there was minor damage to the body, all propeller tips were broken, and rear legs had damage. I contacted Flightelf about the malfunction. Guess what, they have been reluctant to issues replacement parts, a replacement drone, a refund, or even a drone of lesser value. They even insisted that I "intentionally damaged the drone, and am now asking for replacement parts or drone for free. This is robbery." That is the email I received after several exchanges with this company. I have been reasonable about my request to no avail. My next step is force a refund through my credit card company and seek legal action.

The cinema master pro two is a great drone, but Customer Service is bad! My Order number 14605 a Direct purchase from Flightelf has not had any response from Customer Service regarding replacement parts! I am sending to their text number 961325635 AT qq.com requesting replacement parts for One of the rear stabilizers and have requested to pay for two rear stabilizers so I have one as a back up and these people do not respond. I got one email response that said, can you send me images. I sent images to the email account and I’ve had no response. I keep sending small little requests for help asking “is anybody ever going to answer?” and nobody ever does! My opinion of Flightelf Customer Service is very low at this point. Even so I love their product it’s well-built, but I would just like to be able to get replacement parts, a fairly simple request going unanswered.

I have been trying to to get warranty help since February 2024 it is now May 2024 I have been ignored and disregarded regarding my nearly $600 drone that showed up damaged! This has been a bad experience!

Please do not listen to these other reviews about “fast shipping” and excellent support. These guys are operating out of china and speak very little English, only reply to emails one day out of the week and if they do it’s something along the lines of “trust us you will love drone and if not you get money back” I swear they word it that way. It’s insanity, I’ve been ripped out of $500 and gonna have to open a dispute with my bank, just know this drone ain’t gonna come, and if it does I’d be suprised even if it’s a working drone. Do not buy from here unless you just purely want your money took.

DO NOT TRUST THIS COMPANY!!! They claim to have drones comparable to DJI for under $500. They claim that their drone has a range of 5 miles, they also claim that their drone has level 7 wind resistance, they also claim that it has laser avoidance collision system. They also claim that your package will be delivered in 4 to 7 days, they claim their address is 50 Yates St. Denver, Colorado, 80219 with a phone number of 1-415-629-7474. I ordered this drone well over two weeks ago and it has never been sent and the BS. tracking number shows the location as being unknown. The address for Yates St shows a two bedroom house and the phone number that doesn't even work shows it as being a San Francisco number. Be very very sceptical of this company !!!

Beware! If I could give it no stars I would. The drone was not shipped in a box but in a package with bubble wrap and it looked cheap. It was not even the same model that I purchased but something called a faith flight. This thing would not turn on, so I reached out to them and got a blanket response to mail it back and they are not responsible for lost or damaged items. They refuse to pay for returns no matter if they send you a defective product. The address they gave me was an address in China and had a zip code that FedEx said was not valid. Also, to mail back to China would cost nearly as much as the drone. Scam... I wanted to leave a customer review on their website but funny how that is not an option. Interesting how they managed to have stellar reviews when real customers can not leave a review.

Pretty sure Flightelf is a scam to get your credit card information. Buyer beware! I ordered a drone from them and immediately realized there was something fishy with this company. It had no reviews outside of its website, and the only video about the drone was produced by them (with some very American-sounding dude) and no one was allowed to add comments. Within an hour of my purchase, I canceled my order. They responded 2 days later and told me the drone had already been sent. That when I received it, I could return it. I asked for the return information and they would not send it to me until I received the package. NOW I know why. It came packaged in a bag (not a box) wrapped in bubble wrap. Nothing inside was sealed or secured. It looked like junk. It was sent from a warehouse in New York, BUT they require you to return it to an address in China! They were unresponsive once they sent me the return information. Meanwhile, within two weeks of purchasing this item, someone tried to pull money from our account through an ATM and then tried to purchase AT&T gift cards (I made the big mistake of paying with my debit card used as a credit card). Both my husband and I had to cancel our cards and have new cards sent to use, wreaking all kinds of logistical havoc. Then, to add insult to injury, it cost me $123 through USPS Priority Mail Express to return a $537 product, only to have it delivered back to me because it is considered prohibited content. I have never experienced anything like this and I have been around the block a few times. DO NOT BUY ANYTHING FROM THIS COMPANY. BTW, the address for Flightelf on the side of the page is incorrect. The correct address is: NO.124 Jinshangjiayuan, Huli District, Xiamen City, Fujian Province, China, 361000 Phone:+86 15060861621