My experience with FlexJet is through its formidable vertical lift capacity. The flight starts outside the secure entry with a personal welcome and on-boarding by the lead pilot. The blades are usually already spinning. The liftoff, travel and landing are breathtaking and beautiful. These flights are on executive-level S-76 helicopters throughout the greater Manhattan area. Imagine starting at your departure point at 9:30am, only to arrive at Hudson Yards to walk the High Line at 9:55. You’re already exploring Little Island, while your train is still in Stamford, and turning your attention to the third activity of the day. You don’t care about exhausting your options, you are flying back to a place that is only steps to your own vehicle. But if you want to fly farther, then skip the traffic and take a chopper to JFK.
MZ
Michael Z.
A big pain
They send me 6 emails a day. I've tried to block but they just keep aggravating me. If they had a respectable business, they wouldn't have to press people.
RO
Rose
Loud & Annoying
Every single day, flexjet fly their ridiculously loud helicopters back & forth above my house. Very disruptive and uncaring
I wish I had made the switch from NetJets sooner.
From the moment I engaged with Flexjet, the difference was immediate and unmistakable. This is what private aviation is actually supposed to feel like — responsive, professional, transparent, and genuinely customer-first in every interaction.
The service is in a completely different league.
Every representative I've dealt with actually knows my account, understands my preferences, and follows through on what they say.
Issues are addressed directly and honestly — no runaround, no deflection, no being cycled through five different people who haven't read the thread.
When something needs to get done, it gets done — without me having to escalate, follow up repeatedly, or question whether I'm being told the truth.
The pilots are exceptional. Professional, communicative, and clearly proud of what they do. You feel it immediately. These are not people just going through the motions — they set a tone of excellence from the moment you board.
The technology is night and day. Fast, reliable in-flight internet that actually works. Imagine being able to conduct business, take video calls, and stay connected at altitude without wanting to throw your laptop out the window. Revolutionary concept, apparently, for some competitors. For Flexjet it's simply the standard.
The overall experience:
Seamless booking and scheduling
Transparent communication at every step
A team that treats you like a valued owner — not a contractual obligation they're stuck with.
Technology and operations that feel modern, efficient, and built for how executives actually live and work
Private aviation at this price point should never feel like a fight. It should feel like a privilege. Flexjet understands that. They have built a program that reflects genuine respect for their owners' time, money, and trust.
If you are currently with another fractional provider and feel like you are being gaslit, ignored, and overcharged for mediocrity — you already know who I'm talking about — do yourself a favor and make the call to Flexjet.
You will not look back.
