brandon
Delays and unresolved shipment proof
I used Flex Fulfills for my store's fulfillment. My experience involved repeated dispatch estimates and continued requests for verifiable shipment evidence while I was dealing with customer complaints. The company attributed delays to holiday staffing and custom production. I briefly paused additional fulfillment, then requested resumption; the company said already-paid orders would ship first. Tracking numbers were added, and on October 14 the company claimed partial shipments and expected all orders to ship by Friday. As of my October 17, 2026 follow-up, I was still asking for concrete shipping proof and delivery information. My one-star rating reflects those delays and the unresolved uncertainty. I want an order-by-order shipping reconciliation and a resolution for paid orders that remain unfulfilled.