FivecountiesgardenroomsReviews of fivecountiesgardenrooms.org

Customer Review of Five Counties Garden Rooms We have waited months to leave this review, mainly to give Five counties the opportunity to complete our garden room to a decent standard that you would expect from any reputable company. Unfortunately this hasn’t happened so it’s now time to share our experience to anyone who is considering using this company. From the beginning, the process was just what you’d expect and perhaps more, very responsive to emails and answered any queries in a friendly helpful and timely manor, the sales person provided us with scaled drawings as I needed to obtain planning permission for my building. Needless to say we were very confident that Five Counties Garden Rooms were who we wanted to use. After paying the 30% initial payment things very quickly began to show a lack of good customer service, we were promised dates that came and went either cancelled or on occasions just didn’t show, The build date was booked in to commence on the 18th March, this then got pushed back twice until it finally started on 8th April. Concrete pad was laid and before it was even finished we were hassled for 2nd payment, sales person emailed, text and rang in quick succession until it was paid. Lads came out 2nd day to start building, seemed to be going well, few issues with things that were promised during the sales process that hadn’t been relayed to the builders but they sorted that and put right. External Build was completed within five days….Great, but it really wasn’t, the guys hadn’t even left the site and again I was hassled for 3rd instalment, I was out at work and hadn’t even got home to check the job. I refused to pay as there were lots of issues with the quality of the work which was promised to be sorted the following day, this was done and payment made. Then there were more problems which they had to come out to sort again. Electrics done, best tradesperson that we had on this job. Bad job with the plastering, and then a bad and very unprofessional job done by the floor fitter. The doors are still wrong and promised to be changed, one of the doors doesn’t even open unless you lift it up, lots of deep scratches in one of the window panels, large gaps where you can see the timber under the cladding, cracked plaster work, decking boards popping up, overall a very sub standard job. This has caused so much unnecessary stress and upset and so much of our time lost sending emails, messages, calling etc which are just ignored and there is still no sign of the job being completed 3 months later. This is the only place to review, no Google reviews, no Facebook reviews on the business page, it seems the company are minimising the options to leave negative reviews, surely if you are confident you are providing a good service you would use all the channels possible to encourage people to review you. I would not recommend this company to anyone. Terrible.

I am extremely disappointed with the service from Five Counties Garden Rooms. I initially contracted them in May 2024 to build a garden room, and the experience has been nothing short of frustrating and unprofessional. The initial installation date was set for mid-July 2024, which was then postponed to early August without clear communication. As of early August, the work has yet to commence. Throughout this period, I have faced significant challenges in getting timely responses from the company. Emails and phone calls often went unanswered, adding to my frustration and uncertainty about the project’s status. When I did receive responses, they were inconsistent and failed to provide concrete plans or timelines. Most recently, I was assured that the team would arrive on a specified date, only to be informed on the day of that there would be yet another delay. The entire experience has been marred by a lack of professionalism. Despite being sympathetic to individual circumstances such as personal health issues, the company’s overall handling of my project has been subpar. I have lost confidence in Five Counties Garden Rooms’ ability to complete the project and have formally requested a refund of my deposit. I am now in the process of seeking resolution through my credit card provider under Section 75 of the Consumer Credit Act 1974. I cannot recommend Five Counties Garden Rooms based on my experience. The repeated delays, poor communication, and lack of professionalism have caused significant stress and inconvenience. Potential customers should be aware of these issues before considering their services.

Quite honestly the worst experience we've ever had when working with a construction firm. We are over 7 months into what was promised to be a 10-day build of a basic garden room, and the team at Five Counties have left us high and dry. Excuse after excuse, with their tradesmen (supposedly) constantly cancelling at the last minute - the whole experience has been an absolute nightmare and the single most stressful construction project we've ever undertaken. As mentioned on other review sites, fantastic service up until the build starts - but as soon as the payment installations are paid, it takes DAYS / WEEKS of constant chasing to get anything from them - even then their promised dates fall through - until they just don't reply at all. We've been as accommodating as possible, but it hasn't resulted in any progress. We are reporting Five Counties to Trading Standards and taking legal action to recoup our money. We are left with a building site in our back garden, a sub standard room and more than £20k out of pocket. It is difficult to put into words how stressful this has been - suffice to say I STRONGLY advise anyone against using their services. Absolute nightmare. UPDATE - there is a Facebook group for Unhappy Clients of Five Counties - all of the experiences are the same, poor workmanship, delayed builds, excuse after excuse, legal action - our experience with this company is not isolated!!!!! I honestly wouldn't wish this experience on anyone.