Five9Reviews of five9.com

Minor issues during implemetation which may have been a lack of understanding on my part. thus far service has been great. Very helpful staff and expereinced support.

Five9 like many soft phones have there issues. Five9 really does do the work to make things right. 6months ago it would have been 2stars. They are improving every month.

Five9 has amazing support from the team and provides an ever improving product. Only downside is bugs seem to take some time to fix and at times the team doesn't always believe the issue is on their end so it takes some convincing.

Our business depends on Five9 and they are extremely reliable. Support could use a little work but they get the job done.

4 year customer here - generally no complaints but the recent update caused an outage which could have been avoided if the notification indicated the requirement to update the app

Our implementation managers that get assigned, always seem to be rushing through the process and not always having answers for questions that we may have on the product. When we do have questions, it feels like we are given all options to resolve our issues. Does get frustrating as we expect to be speaking with product specialists that can handle it or follow up with a solution, even if it is a work around.

We have used three phone systems and Five9 is the best. It provides great analytics. Their dashboard at this time is severely lacking. The system is easy to configure and has saved us a bunch of time through its call suppression features. In addition the logic you can program for reworking campaigns has helped boost our outbound productivity while reducing the time it takes to clean lists. Implementation was very good. We were assigned an implementation manager who was available for our needs. If I were starting a call center Five9 would be my first chice.

Five 9 has worked great for the years we have had it! I would recommend to any company as a premier dialer