Five9Reviews of five9.com

Good product. Account support could be tighter

The follow up to tickets has gotten much better.

Five9 is an excellent call center software company. A total full access to backend settings is what makes it better than most of the rivals. The support team is very supportive to help closing cases.

Five9 has been a very consistent platform for our company. While not the easiest system to use right away, it's certainly worth the time invested in truly learning this system. Customer service with Five9 also continues to be truly superb.

Innovation is at the heart of this cloud contact center software and constant updates ensures your company is evolving with the latest call centre technology. While the latest release did leave us with some technical difficulties, it has been mitigated by their dedicated and transparent technical support team. We have not seen any software that comes close to Five9's capabilities. Its integration with major CRM and WFM solutions is an added bonus!

We have used Five9 for a few years now. There were early issues using their java-based applications but those seem to have cleared up. Whenever we do have any kind of issues, they're relatively quick to respond. Overall, I recommend Five9 as a VoIP provider.

System runs with very minimal interruption. Very high up time. Occasional hiccups usually handled quickly and professionally. On rare instances resolutions take longer than anticipated, otherwise I would have given 5 stars. I have and will continue to recommend Five9 as a very good cloud based solution to call centers.

I would recommend Five9 to most companies.