Five9Reviews of five9.com

We get very good customer service on Five9 - but we pay for it too! It's a pricey solution but we felt it was worth it after using some lower priced options.

Depending on the issue, the interaction and communicating to getting to the heart of the problem, could be smother. Overall, I would give a score of good.

Been using Five9 for years, works well with Windows but not so well on MacBook hence the 4 stars. On MacBook the app will crash frequently.

Once we got through the initial implementation phase and management on our side was available it went very very well.

The implementation team has been fantastic in providing weekly progress updates and answering our questions. There are some key pieces of functionality missing that would improve our experience, like an improved experience in Chrome and better UI for admins.

Overall the company works for what we need it to which is a hosted call center solution. Most engineers work well with us. Unfortunately it seems that once you open a case you have a dedicated engineer to follow your case throughout the process. This would appear to be a good thing on the surface. The problem occurs when you get an engineer that is unfamiliar with what the problem appears to be and then you are stuck with that same person throughout the process. The good news is most are highly trained on the day to day issues; just the one off problems take a long time to resolve.

Very pleased with the service.

When help is needed , help is provided