Five9Reviews of five9.com

Five9 has great features. Their problem is that their support is atrocious. Their tech agents seem to not understand their own systems and frequently take weeks to solve problems. Definitely not the best turn around for call centers.

Five9 did an unscheduled update without notifying us and created a huge issue for our company because we lost all the customers that we had on the phone which caused for some of them to be very upset,

Having prior experience with premise based dialer systems I found Five9 to be easy to learn and manage. IVR scripting is easy to understand and implement. Easy to setup a distributed workforce. Flexibility to add and remove agent licenses as business needs change. There have been some issues with crosstalk on some calls, with agents hearing conversations from other five9 customers. I have also experienced intermittent call quality and connection issues and those persist no matter what ISP is used or where in the country the agent is located. Overall it is an affordable entry into automated call center tech.