Five9Reviews of five9.com

BEWARE! When they want you to sign up they answer every call and are real accommodating. Then after ripping you off with start up costs it is close to impossible to get answers or help to their very complex system. Was no better than the other 2 call systems I have used in past year and they rip you off when you want to cancel with some BS 30 day cancellation which is their way of taking your hard earned money for another full month after you cancel. I will make sure that everyone in my company in US knows about their business practices and never use them. Horrible

I tried using them and was disappointed very quickly. It’s difficult to use, not worth even half the price, they’re unorganized and I needed to repeat my requests a few times - everytime I needed help. Flat out, they are horrible.

We've had many problems with the Five9 salesforce integration. The older version of the adapter runs on an old version of java. The agents computers always try to automatically update the java version which causes all sorts of problems. Chrome browser treats the plugin as a dangerous script. Agents have to check the box for "Load unsafe scripts" everyday. Worst problem: Calls do not consistently log in salesforce. Somewhere between 80-90% of the calls actually log the activity in salesforce. The rest disappear. We've spent many hours troubleshooting this with five9 to no avail. Their support staff claim its a problem with salesforce, however, we have no problem manually logging calls in salesforce. Will likely switch to another platform.