Five9Reviews of five9.com

Five9 is very user friendly CRM , and makes daily duties so easy, saves time , very efficient. Increases productivity. Love the way it is integrated in Salesforce and easily accessible.

What made my experience great was working with the Project Manager Cris, the platform engineer Richard, and our TAM Bok, having their expertise and knowledge of how Five9 can help us in our business and what tools we may want to use, has been the best part of integrating Five9 with our Salesforce. The ability for Five9 to grow with our company makes it easy for us to not have to waste man hours trying to figure out solutions and instead use our Five9 contacts to guide us through our questions.

Five9 makes it super convenient to update member accounts in Salesforce with call details. Our company is about to expand our product usage and start using the email and chat functions in five9 as well. Testing of this feature has been a HUGE success and the integration with Salesforce will automate task updates and make the process of servicing members much faster. Customer service has been very supportive and training has been very thorough. I highly recommend this company for any Contact Center solutions you may need!

Five9's quality management tool has been a god send for our team in terms of advancements for handling manual as well as automatic evaluations and greatly widening the scope at which our quality team is able to analyze and review content by our phone agents.

Salesforce is accurate, quick to update and user friendly. I enjoy its layout and design

Five9 has been an exceptional partner for our company for years. Their existing product suite has been a staple in our business for telephony support and analytics. They have also continued on releasing additional products which are exciting to test & expect to add significant value to our support function teams over the coming year.

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Five9 has a robust implementation process - organized, results-oriented, and very professional. The platform is also very robust, and customizeable. Whether you want to insource its total administration and customization, or rely on Five9 support, you have flexibility along with support!