Five9Reviews of five9.com

It works for us. A little outdated and not user friendly. But it works and has little downtime or big errors.

We have used Five9 for years. They are a great company to work with. I would recommend them if you are in need of a service like theirs.

The employees at Five9 have been great to work with. The support team is very responsive and always follows through to the resolution of any issue.

The software behind Five9 is really great and is constantly improving. New and helpful features are added consistently and they system is built in a highly customizable way. If we need something done, we can find a way to do it in Five9.

Five9 provides a comprehensive product with extensive options. The inbound and outbound capabilities are endless.Any blend of campaigns that you need can be accomplished. We have been customers for a number of years and our needs have changed greatly over the years, with many additions and subtractions in our workforce and scale. Five9 has been accommodating and supportive with both of the account managers we have had to date with mostly seamless transitions. My only reason for not providing a five star review is their case management and a few major snafus before we rebuilt our workflow. The tier 1 support isn't very supportive to those clients who know the systems well. The plus side is once I learned that certifying in their training would bump you to tier 2 support it has been fantastic. Thank you for providing such a workhorse product.

Very good product, excellent team and service. Always innovating, as well!!

Five9 has a great team who are dedicated and want to ensure that we have a great Five9 experience. Thankfully we onboarded at a time when they had migrated most of their platform away from Java. There are still a few components being developed to use HTML5. We use the Dynamics AX Adapter and it has worked well. We wish that there was a native Windows app available to better deal with answering, ringing, etc. Being entirely browser based is not always ideal.

Five9 the tool itself has been pretty good when it comes to collections and recoveries. We use Five9 to auto dial outbound to delinquent credit card and loans customers who may have missed a payment(s) or have charged off. The efficiency has been pretty good in getting through the entire list 1-2 times daily. I really like the controls within the admin tool to choose the intensities of calls per agent and by having the ability to pull calls. The customer service I have received with Five9 has been 5 out of 5 stars. Our Account manager is very quick to respond when needed and the tech support has been world class. There were a few instances where some of the agents were not getting any calls and I felt confident in calling the tech support team to help out. A downfall for us in Five9 is in the creation of individual campaigns and making them very specific in how we want to call. Eg. We want to get really specific and targeted in terms of how many calls we make out to different groups of customers in different delinquent buckets. For example we want to test calling earlier delinquent customers fewer than charged off and also call people at different times based on when they normally pick up. I feel it is quite hard to really customize the list to fulfill our overall collections strategy. Overall I think Five9 is great and we will continue to use them for the foreseeable future.