Five9Reviews of five9.com

I really enjoy working with experts to resolve problems.This team is dedicated to fixing any issue that pops up and is very responsive to my concerns.

Five9 thus far has had AMAZING customer service practices and seems very open and honest. The implementation team and our assigned support team with Five9 has been awesome. I cannot speak enough praises about Allen Miller, Fredrick Veloira, Rosana Palco, Jeff Espinas, Pauline VanBackle, Kyle Shandera and Amanda Barrett have been phenomenal and so incredibly helpful! These individuals truly made me glad I chose to go with Five9 and look forward to adding more to the platform and with any additional Five9 services offered. My Five9 implementation team consisted of Rosana and Fred. They have been SO kind, informative and incredibly helpful during this process. I also am in awe of the assistance given by Jeff, my TSM and Pauline, my CSM. Allen and Kyle both assisted me with products, details and answering the hard questions (well, hard in my mind anyway!) My company moved to Five9 recently, from another CRM platform where we felt lied to and that the service wasn't good enough to keep us. The fact that we moved from a platform with feelings like that to a platform like Five9 has been a breath of fresh air to say the least! The assistance, kindness, knowledge and transparency of their products and billing is beyond impressive.

They are a very customer service oriented business that provides us with superior support. Their solution has a very robust set of features to handle both inbound and outbound ACD needs. Salesforce integration as well as API integrations. They also have good deep reporting. Their outbound dialing offering is more mature than their inbound calling solution. Although we can do plenty of great things on inbound calls there are times where it takes a lot more work to do things that are easily done on other platforms.

Enjoyed the implementation team that I have worked with. Would like to see more web based administration tools, that way I could access when I'm not at my computer, specifically tablets and phones.

It's a good program that works a good percentage of the time. There are a few hiccups along the way but their engineers do tend to do a good job of fixing the issue within a 24 hr period. They are at least one of the better phone systems out there and I do like their abilities for integration into many systems.

Your staff is very friendly and helpful. We did have some hiccups, but I am satisfied since they are resolved.

Very good software and has moved us further in our call center efficiencies. Good reporting and metrics to help provide better visibility to the success of our calls.

Five 9 has been very responsive whenever requested.