Five9Reviews of five9.com

I enjoy using Five-9 for my call center. We receive the best technical support anytime of the day or night. I would suggest Five-9 to anyone looking for an outbound dialer.

I enjoy Five9 ACD system which we have been using for the past 4 years. Tech Support when needed has provided excellent service. Also, it is worthy to note that out of the four-plus years we have had only 2 major outages lasting no more than 2 hours. Their service is very reliable and I recommend anyone looking for a new dialer system to look no further than Five9.

Five9 Knocked a grand slam for our company!

great service, easy UI, very few connectivity issues

We have a phone room with 8 booths and have had some issues over the past few months and each time I have called the issue has been handled in professional manner with follow up to make sure the issues were resolved.

I recommend Five9 to companies that require call center technology. When my clients ask me why, I tell them the following: Five9 has never let me or a client down; they have a very efficient helpdesk support that hands on does what we require, and the technology is vast and scalable and works amazingly well. So I trust Five9 with my clients call center work.

Any time that I contact their help desk, they are very knowledgeable and can usually answer my question within a few minutes. Very good service!

Taking our call center from hand-dialing to auto-dialing has been monumental. We have more than doubled our contacts per hour, and the Five9 supervisor application makes it incredibly easy to monitor and manage individual agent activity. So as a call center managerial tool, it begins a new era for us. But in addition to that, I have also really been impressed with its lead management properties: It is really easy to fine tune our outbound calling. Since our call center serves operations in 5 different states, it is necessary almost every day to direct our outbound calling to the operation with the most need. With the Five9 campaign management features, switching between call lists as priorities change is really easy!