Five9Reviews of five9.com

System is fairly easy to use once you got familiar with it. We do only outbound projects on an occasional basis. Cost is very reasonable for what we use it for. Reporting met all our needs. Customer service was decent.

Excellent Customer service and quick resolution to problems if/when one arises. Professional friendly staff.

My company has used Five9 for a few years and we are very pleased with the experience. The staff are knowledgeable and have reached out us to make sure our settings are optimized to our particular needs. Over the past several years we have only experienced downtime a handful of times. It was always addressed quickly and resolved asap. Additionally, the many reports help track employee activity and optimize their best use of time.

The program concept and execution is very good overall. My only issue with it is that it is a little cumbersome to upload list data to the dialer.

The training process has been extremely thorough. Every area was covered in detail, and all questions answered. The only thing I would change is, I would have liked to be able to log in to the program for hands-on training instead of just sharing a screen.

clicking on call backs are not always easy as it doesnt bring up the menu to remove them easily

We were looking for easy to use call center software. The sales guys were fantastic and showed us everything we needed to know. They were not pushy at all. Once deciding to use Five9 the implementation was simple and the training was rolled out very efficiently. As I become more experienced with the software I do have some questions and our account manager has been right there to answer any questions.

Great software. Reporting and service could be improved