Five9Reviews of five9.com

Five 9 is great for my call center @ Vista Energy

We have a small to medium sized call center and the beauty of the system is the expansion is so easy. Plus their system integrates into our internally developed system allows us to easily record and keep every call attached to customers. The only down side is the use of Java in the desktop toolkit which does cause some issues but over time we have learned how to deal with it. I would recommend Five 9 for those looking for new systems because of the flexibility it provides.

Five9 has been a great tool for our Customer Service needs for over a year now! Only thing we would like to have is multiple admin users that can log in at same time.

I love the capabilities that Five9 offers. The ease and ability with which we are able to monitor employees is phenomenal. There are an abundance of reports available. It just can be quite overwhelming learning the difference between them. It would be helpful if there was a quick start for new users that would allow you to choose the items that you would like reviewed.

Rollover was relatively painless but had some miscommunication both to and from Five9 that if we avoided would have made the experience more enjoyable. My integration specialist had to learn a lot more about the set up process and had more issues doing so than we anticipated

Five 9 has very knowledgeable support team and will provide you great customer service. The tech support agent will help you until the issue is resolved. I highly recommend Five 9 as a call center solution.

I have used Five9 at two different companies and both times the product implementation was very easy to use. The team that help us set it up was very friendly and often went above and beyond the call of duty. My advice would be to come up with the mobile app integration to work with Salesforce1

Product has fallen short of our previous dialer with regard to functionality. But it is the best TCPA compliant dialer out there, and we are hoping to reap benefits from Five9's API. Our rep has been very responsive to our issues/requests. Would recommend to others based on those reasons.