Five9Reviews of five9.com

Our account rep is great, we love and use five9 daily. Some call quality issues here and there that seem to just be some issues on you guys end but they dont last long and resolve them selves.

Support is getting better when there are issues, and there are a lot of tools for reporting.

We use Five9s for an inbound call center. The call quality and reliability of the soft phones are good, but did take some getting used to for reps that were used to physical phones. Two particular differences to be aware of is that it is not practical to have the soft phones ring audibly and there is as of yet, no call park function. The Five9s account teams are great - from sign up, set up to ongoing support. They are decently proactive in managing our account.

Five9 has provided excellent up time for their service and has been very responsive to any questions or issues that may have come up.

Five9 works well for our call center of 10 people. I had to remove one star because the system is cloud-based & does go down from time to time. The support staff is always there for us to help iron out any issues.

Good call center product.

Great functionality, easy to setup and change. Integrates well with other platforms. Reporting is very robust. Some difficulty with using exported data.

Five9 is a solid product. Can be difficult to set up and manage at times, but Five9's support team is excellent.